topic Re: Pipex email not working in Email

Pipex email not working

Tobo27 — Wed, 01 Mar 2023 11:19:25 GMT

My dsl.pipex.com email account cannot log onto the incoming server. Settings required are correct and password is correct. (Can log onto webmail).

TalkTalk support - please can you add my mailbox to those to be restored to normal function? Email address in my profile.

Thanks.

Re: Pipex email not working

Gondola — Wed, 01 Mar 2023 11:20:29 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Pipex email not working

Tobo27 — Sun, 05 Mar 2023 12:34:22 GMT

Re: Pipex email not working

Gondola — Sun, 05 Mar 2023 12:52:28 GMT

Hi Tobo27

Thanks for a sight of the settings on your email devices. The iPad is perfect for IMAP secure, Windows 10 Mail is perfect for IMAP secure. Windows Live Mail (WLM). WLM is not supported by TalkTalk and is intrinsically insecure and cannot offer secure connections to the required TLS 1.2 encryption standard.

Please cease using WLM. Do not take it online. WLM is the culprit that got your mailbox device access restricted.

Is the email address a master pipex email address of the form abcd12@dsl.pipex.com and is that the one added to the Private notes or is it an alias address? If you have a master pipex email address linked to an alias address that you normally use then please add the master address to your Community profile.

On the basis that secure mail settings are good on two of your email apps I've requested that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Pipex email not working

Tobo27 — Mon, 06 Mar 2023 10:52:30 GMT

Thanks for this. Have added the master pipex email address to my notes

Re: Pipex email not working

Ady-TalkTalk — Wed, 08 Mar 2023 08:35:41 GMT

Hi Tobo27, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady