topic Re: Cannot send emails via thunderbird in Email

Cannot send emails via thunderbird

veryoldgit — Wed, 08 Mar 2023 08:35:09 GMT

Hello!

I am in a mess!

I am 70+ and don't understand computer speak e.g. SMTP etc...

All was well until two days ago, when I suddenly couldn't send emails (receive is okay).

I have, I think, changed the settings to new ones but get this message:

Sending of the message failed.
An error occurred while sending mail. The mail server responded: Zow0pxbPHFLnq MailFrom must match AUTH used (TT421). Please verify that your email address is correct in your account settings and try again.

I don't understand any of it!! I did get a pop-up asking for my password, this was rejected.

I send and receive emails through, what I believe is, my own .co.uk domain from talktalk using Thunderbird.

My wife's email is having the same issue, but I've not altered anything yet as I don't wish to possibly foul up twice!!

I can't seem to find out how to change the password in the talktalk account settings, either.

I do hope A kind person can sort me out. If you think you can please write in plain English as I am not computer-literate - thank you

Re: Cannot send emails via thunderbird

Gondola — Wed, 08 Mar 2023 09:58:00 GMT

The reason you cannot send mail is because port 25 for outgoing mail is blocked to stop unauthorised use of the TalkTalk outgoing mail servers.

Outgoing mail from a TalkTalk mail address is fully authenticated by the outgoing SMTP mail server with User Name and password.

To get your personal domain fully authenticated you must use the outgoing SMTP servers provided by your mail hosting service. TalkTalk Mail does not offer mail hosting for personal domains and all website hosting by TalkTalk Consumer was ceased some years ago.

Do you know who hosts your personal domain? Where you forward your mail from? Let me know the domain the bit after the @ in your personal domain address and I'll do a look-up for you and see if I can help you get back on track with the mail hosting setup.

Re: Cannot send emails via thunderbird

veryoldgit — Wed, 08 Mar 2023 10:21:00 GMT

Hello, thank you for your offer of help, it is very much appreciated. Yes, please, I'd be very grateful.

I understand what you say about TalkTalk blocking my outgoing emails, but why now, I wonder? We have not had an issue before, is it because I've just renewed my contract and the new increased cost doesn't cover the service any more?

Anyway, we have several email addresses from our 'domain' (if that is the correct terminology) - blarblar@(domain).co.uk, blarblarblar@(domain).co.uk etc etc Fasthosts are the folks that hold our domain.

Is it going to be very complicated to carry out the alterations? - As I said, I don't understand the technology at all...We have just written emails and hit the send button up until now!

Re: Cannot send emails via thunderbird

Gondola — Wed, 08 Mar 2023 10:47:11 GMT

Why now block port 25? It's to stop the use of insecure mail. Insecure mail both incoming and outgoing essentially puts TalkTalk customers at risk of having mail read and passwords captured.

Fasthosts use the following settings for personal domain emails.

For the Server Settings

Server name: mail.livemail.co.uk
Port: 995 for POP3 or 993 for IMAP
Username (full personal domain email address)
Authentication method: Normal Password
Connection security: SSL

For the Outgoing SMTP Server

Server name: smtp.livemail.co.uk
Port: 465
Username (full personal domain email address)
Authentication method: Normal Password
Connection security: SSL

Re: Cannot send emails via thunderbird

veryoldgit — Wed, 08 Mar 2023 11:19:52 GMT

Thank you for your quick response - I'm confused already, sorry!

i) If I block port 25 does that mean I can carry on as before or does the blocking just make 'things more secure? If I need to do the blocking, how do I do that, please?

ii) The Fasthost settings make a bit of sense - can I ask if I put them in Thunderbird or in the Fasthost site? I've never ventured into the Fasthost site!!

iii) As the incoming mail works on TalkTalk do I just need to tinker with the Outgoing numbers? Do I have to do whatever you suggest next with all of my blarblar@ addresses?

Thanks in advance...

Re: Cannot send emails via thunderbird

Gondola — Wed, 08 Mar 2023 11:33:31 GMT

Port 25 is an old insecure way of sending mail from your email software to the outgoing mail server at TalkTalk. No you don't carry on. You update your email settings to use secure mail settings as notified by TalkTalk for TalkTalk Mail email addresses.

For your personal domain email address you enter the settings I gave into the Thunderbird email account for your Fasthosts domain account.

Re: Cannot send emails via thunderbird

veryoldgit — Wed, 08 Mar 2023 12:55:36 GMT

Sorry - lost already!

I'll try and clarify my messed up mind (I've been up since 5:30 this morning worrying about this, so a little tired)

I know you'll sort this for me, and I thank you for your patience.

As all my emails download fine, do I need to alter the Thunderbird settings for Incoming?

I have added the Outgoing figures etc you kindly gave me into a new 'Default' outgoing identity, but could find no place to put a password...

We don't use any TalkTalk email addresses for 'normal communications.

Re: Cannot send emails via thunderbird

Gondola — Wed, 08 Mar 2023 14:17:38 GMT

Ah, I was going to give you the setup for TalkTalk Mail accounts on Thunderbird but if you don't use TalkTalk email accounts we're just talking then about your personal domain email address hosted by Fasthosts.

So, what settings are you using for incoming mail? If your personal domain mails download fine then it's up to you whether you have set up secure mail or still working with insecure mail settings.

The outgoing mail password will be asked for by Thunderbird when you send mail. Just remember to tick the Remember password button first, then enter the password.

Re: Cannot send emails via thunderbird

veryoldgit — Wed, 08 Mar 2023 16:25:18 GMT

Firstly, thanks for hanging in there with me!

Incoming mail settings are:

POP
PORT 995
SSL/TLS
NORMAL PASSWORD

So, still have an issue with Outgoing mail. When I try sending mail, Thunderbird asks for TalkTalk password, which I guess it shouldn't do if the numbers you gave me for Fast hosts have been put in correctly. When I get Thunderbird to ask me for Fasthost password, I only have 2 to try! The secret is obviously to get Thunderbird to direct itself to Fasthosts! Once I (we!!) get that far, I assume I only have to do the same for my wife's computer for her emails?

Re: Cannot send emails via thunderbird

veryoldgit — Wed, 08 Mar 2023 16:35:42 GMT

Although I have set the smtp.livemail.co.uk as 'default', when I try to send I'm asked for TalkTalk password!

Re: Cannot send emails via thunderbird

Gondola — Wed, 08 Mar 2023 16:57:53 GMT

I thought you said you didn't use a TalkTalk Mail email account but it seems that the account in Thunderbird is set up for a TalkTalk email address. I presume you are therefore forwarding your Fastnet personal domain mail to the TalkTalk email address?

So, that email account in Thunderbird needs to be set up correctly for the TalkTalk email address. You can only receive mail for the TalkTalk email address and send mail for the TalkTalk email address because the TalkTalk User Name (full email address) and password must be identical for the incoming and outgoing mail servers.

For the Server Settings

Server name: mail.talktalk.net
Port: 995 for POP3
Username (full TalkTalk email address)
Authentication method: Normal Password
Connection security: SSL/TLS

For the Outgoing SMTP Server

Server name: smtp.talktalk.net
Port: 587
Username (full TalkTalk email address)
Authentication method: Normal Password
Connection security: STARTTLS

And then you need to set up a completely separate email account for your personal domain email address. The personal domain email account will collect your mail from the Fasthosts server so you no longer need to forward that mail to the TalkTalk email address.

For the Server Settings

Server name: mail.livemail.co.uk
Port: 995 for POP3
Username (full personal domain email address)
Authentication method: Normal Password
Connection security: SSL/TLS

For the Outgoing SMTP Server

Server name: smtp.livemail.co.uk
Port: 465
Username (full personal domain email address)
Authentication method: Normal Password
Connection security: SSL/TLS

You'll need the password for your personal domain email address. A setup guide is included below.

Setup Fasthosts Email in Thunderbird

Re: Cannot send emails via thunderbird

veryoldgit — Wed, 08 Mar 2023 21:47:13 GMT

Hi!

Sorry for delay, I fell asleep and will have to go to bed soon.

You unfortunately misread where my domain is lodged - it is with Fasthost not Fastnet! I assume that could mean the numbers are wrong that I punched in?

Yes, TalkTalk email account is used for forwarding as well as receiving. I'm sorry, I thought I'd explained that but clearly didn't, so sorry!

Do you know the set-up I need for Fasthost?

I think I understand the principle of what you wish me to carry out, and I assume I'll need to do the same for my wife's computer too? She has her email accounts through our domain eg I have blarblar@(domain name, she has blerbberb@(same domain name).

How do I keep this link open overnight so I can continue tomorrow, if you are happy to continue to help?

Re: Cannot send emails via thunderbird

Gondola — Wed, 08 Mar 2023 22:30:50 GMT

veryoldgit wrote:...You unfortunately misread where my domain is lodged - it is with Fasthost not Fastnet!

I don't believe I did. Your domain is with Fasthosts NOT with Fasthost nor Fastnet

veryoldgit wrote:...in message 7 "We don't use any TalkTalk email addresses for 'normal communications."
Yes, TalkTalk email account is used for forwarding as well as receiving. I'm sorry, I thought I'd explained that but clearly didn't, so sorry!

On to the setting up of email accounts:

In the first part of message 11 in this topic I gave you the Thunderbird settings for TalkTalk Mail POP3 mail accounts.

In the second part of message 11 in this topic I gave you the Thunderbird settings for Fasthosts POP3 mail accounts for your blahblah and blerbler email accounts. You'll therefore need two separate Fasthosts accounts set up, one for blahblah and one for blerbler!

Also, I linked you to the Fasthosts guide to set up Thunderbird (IMAP) email accounts.

You confirmed in post 9 that you are using POP3 mail accounts. But if you wish to set up an IMAP email account this needs to replace a POP3 email account and the only difference is the incoming port number. 993 for IMAP secure or 995 for POP3 secure. Remember when setting up an email account from scratch you need to select either IMAP or POP3 protocol.

I am trying to make sure that you are not confused but I fear you're not quite grasping that baton in this relay race!

Re: Cannot send emails via thunderbird

veryoldgit — Thu, 09 Mar 2023 11:07:23 GMT

Morning!

I've managed a restless night and ready for the next baton exchange!

Your last posting has confused me - I have no idea what the difference is between POP3 and IMAP or in deed what either of them actually is and which is best for me! I get the impression you are not keen on POP3, is that right?

I have looked back through your kind postings to me and spotted the link for Fasthosts setup. I missed it yesterday due to my tiredness - I'm going to have a read now (hope it's not full of 'techno speak'), if I find it so, you'll be the first to know, lucky you!

Re: Cannot send emails via thunderbird

Gondola — Thu, 09 Mar 2023 11:59:54 GMT

I'm pleased that you've woken up with a cheery smile! At least that's what it feels like.

OK, so POP3 is an email account that downloads mail messages from the online server Inbox. The POP3 email account can download and then delete messages from the online Inbox or be set to leave messages on the server. It was designed for online Inboxes that had limited storage. Management of mail messages is usually only on the device that has the POP3 email account. Sent mail messages will be only on the device that has the POP3 email account. Those sent messages are not on the server.

IMAP is an email account that has online mailbox mail folders to manage mail messages. The IMAP email account will download and have a view on all the online mail folders that will be synchronised between the IMAP device(s) and the online folders. For example, Sent messages will be synchronised so will be seen on the device sending and in the Sent objects folder online. This type of email account is useful when users connect multiple devices to the mailbox.

It's entirely up to you what type of email account you wish to use.

Re: Cannot send emails via thunderbird

veryoldgit — Thu, 09 Mar 2023 16:27:45 GMT

Hi!

I've tried my best to complete the 5 minute task, that Thunderbird reckons it takes to create an account - all my attempts end with Thunderbird telling me it can't find the server!.

I only access my emails from my computer, so have tried both POP3 and IMAP. Both attempts with various settings/password/usernames have ended in disaster.

Although I make the new attempted setup 'Default' Thunderbird seems to go to TalkTalk to send.

Receiving my domain emails via TalkTalk server is still happening, which is useful but still not being able to send is going to become an issue. I don't want to delete TalkTalk account settings until I have the 'send' sorted. Is there something else I can try please?

Re: Cannot send emails via thunderbird

Gondola — Thu, 09 Mar 2023 16:49:00 GMT

OK so receiving your domain emails via the TalkTalk Mail email account is because you're forwarding those to TalkTalk from your personal domain mailbox at Fasthosts.

As I advised, you need to set up a completely separate email account for your personal domain email address. The personal domain email account will collect your mail from the Fasthosts server so you no longer need to forward that mail to the TalkTalk email address.

For the Server Settings

Server name: mail.livemail.co.uk
Port: 995 for POP3
Username (full personal domain email address)
Authentication method: Normal Password
Connection security: SSL/TLS

For the Outgoing SMTP Server

Server name: smtp.livemail.co.uk
Port: 465
Username (full personal domain email address)
Authentication method: Normal Password
Connection security: SSL/TLS

Please do not try random settings or passwords. Sign in to your account at Fasthosts to obtain the personal domain email password.

If you need help then go to Fasthosts Customer Support

Re: Cannot send emails via thunderbird

veryoldgit — Thu, 09 Mar 2023 18:24:20 GMT

You are patient, thanks!

I believe these are the 'numbers' you gave earlier, so I obviously messed up using them. I have to wait until tomorrow for more time, so I will start afresh then.

I have not been trying random settings, but the passwords are an issue for reasons I won't bore you with - logging into Fasthosts is a great idea as that should resolve one of the password issues.

Regards, until tomorrow...

Re: Cannot send emails via thunderbird

veryoldgit — Fri, 10 Mar 2023 17:16:22 GMT

Afternoon!

I have spent most of the day and still failed!

I sit here failing to see why TalkTalk has removed this service from us.

Am I the only soul that is left in the lurch?

I am not only unable to send emails via Thunderbird through TalkTalk but unable to configure Fasthosts to pass outgoing emails through them. I get a screen message saying Server is disconnected or may have gone down etc...

I very much appreciate your patience, understanding and efforts. I have no idea what to do at this time and may have to resort to replying to emails via semaphore....

I'm very, very cross with TalkTalk.

Very best regards

Col

Re: Cannot send emails via thunderbird

Gondola — Fri, 10 Mar 2023 17:43:33 GMT

Sending personal domain emails using the TalkTalk servers has never been a "service" offered by TalkTalk. TalkTalk does not authenticate emails sent by personal domain users. The reason for blocking unauthenticated email usage is simply because of the abuse of the TalkTalk mail servers by the likes of spammers. It's not your fault but TalkTalk has to stop these freeloaders abusing the TalkTalk servers to send spam etc.

You can use TalkTalk Mail via webmail. All you need is the TalkTalk email address and TalkTalk password.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Do you get signed in and can you Compose and send mail messages? You'll see incoming mail in the Inbox so long as you haven't set up an Auto forward, or collecting mail via a POP3 email account, that deletes mail from the Inbox after forwarding or collecting.

All TalkTalk mail using email software like Thunderbird must be encrypted using TLS 1.2 encryption security (SSL/TLS incoming and STARTTLS outgoing) and sent as authenticated mail using the Email address as User Name and the Email password. I've given you the settings to use for receiving and sending TalkTalk Mail.

Do you wish to proceed to check the set up of Thunderbird for TalkTalk Mail incoming and outgoing mail? It's not possible to set it up for outgoing personal domain email.