topic Please reactivate email with IMAP settings in Email

Please reactivate email with IMAP settings

quaywepre — Wed, 08 Mar 2023 12:46:33 GMT

My wife's email account was not changed to the new security settings in time and as such IMAP has been disabled on her account. My account is working fine. Both emails have been changed to the new settings but her account was disabled so does not work even though setup identically. Please amend the settings for her email address (which is in the 'private notes' section of my Personal Information and starts "jen." Thanks.

Re: Please reactivate email with IMAP settings

Gondola — Wed, 08 Mar 2023 14:04:03 GMT

I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Please reactivate email with IMAP settings

Ady-TalkTalk — Wed, 08 Mar 2023 14:34:33 GMT

Hi quaywepre, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Please reactivate email with IMAP settings

quaywepre — Thu, 09 Mar 2023 19:14:22 GMT

Works - perfect, thankyou

Re: Please reactivate email with IMAP settings

Gondola — Thu, 09 Mar 2023 19:17:21 GMT

Nice.

We do appreciate your time in letting us know. Thank you.