topic Re: Duplicate emails since recent client settings update. in Email

Duplicate emails since recent client settings update.

Smark67 — Thu, 02 Mar 2023 15:30:11 GMT

Hi,

Since I updated my settings on Windows Live Mail 2012 (I know!) every time I check my mail now it downloads hundreds of previous (old) emails every time that I thought I had deleted before. It didn't do this before the recent change). Also can't send any emails now. A solution would be great please.

Thanks,

Mark

Re: Duplicate emails since recent client settings update.

Gondola — Thu, 02 Mar 2023 15:44:16 GMT

Windows Live Mail (WLM) is an outdated deprecated product that Microsoft does not support with security updates and TalkTalk does not support for its mail service. Cease using WLM for TalkTalk email.

You'll have access to your mailbox via webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

When you have decided on an up to date email product we're here to help you set it up with secure mail settings.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Reactivate email please.

Smark67 — Thu, 02 Mar 2023 16:05:37 GMT

Please can you reactivate the email addresses in my personal information section on my profile. The top one is only accessed via webmail anyway and the person isn't sure about how to make the changes.

With regards the other ones I use an email client for these, Windows Live Mail 2012, which I have updated the settings for, but now I keep getting all my previous emails downloading every time I check. Also I can't send emails.

Please can you rectify ASAP?

Thanks.

Re: Duplicate emails since recent client settings update.

Gondola — Thu, 02 Mar 2023 16:09:38 GMT

TalkTalk will not be able to help you with WLM. That product no longer works with TalkTalk Mail. See my previous reply.

Re: Reactivate email please.

Chris-TalkTalk — Fri, 03 Mar 2023 08:36:08 GMT

Hi Smark67,

I can see that Gondola has replied to your query

Chris

Re: Duplicate emails since recent client settings update.

Smark67 — Wed, 08 Mar 2023 17:20:38 GMT

Thanks for the other info but can you still please reactivate the top email address (********ya@talktalk.net) as shown in my personal information section on my profile? The person who this email address is assigned to only accesses it via webmail anyway, but since 23/02/23 hasn't been able to log in at all. She says it's like to pass rate has been changed but the mobile number associated with being able to change the password has not been in her possession for a number of years now. I can only presume it's to do with the recent updates. Would appreciate you sorting this ASAP. Thank you.

Re: Duplicate emails since recent client settings update.

Gondola — Wed, 08 Mar 2023 17:29:22 GMT

Webmail access has not changed in any way. If the user cannot sign in because there's an error message "Incorrect password" and the password recovery options are no longer available then TalkTalk Support will need to verify you as the registered user and set up new password recovery Reset details.

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify the registered email user, I assume that's you as the account holder, and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

Let us know if you need more guidance.

Re: Duplicate emails since recent client settings update.

Smark67 — Wed, 08 Mar 2023 18:13:28 GMT

Thank you! Do I just wait for someone from admin to contact me?

Re: Duplicate emails since recent client settings update.

Gondola — Wed, 08 Mar 2023 18:18:33 GMT

Yes, a TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address.

Re: Duplicate emails since recent client settings update.

Ady-TalkTalk — Thu, 09 Mar 2023 07:30:38 GMT

Hi Smark67, I've sent you a personal message to obtain more information so that I can get your password recovery details updated.

Ady

Re: Duplicate emails since recent client settings update.

Smark67 — Fri, 10 Mar 2023 18:18:19 GMT

Hi, well I answered the security questions in the link I was sent in the private message but have heard nothing more since. What's next phrase?

Thanks,

Mark

Re: Duplicate emails since recent client settings update.

Smark67 — Fri, 10 Mar 2023 18:18:45 GMT

*What's next please?

Re: Duplicate emails since recent client settings update.

Gondola — Fri, 10 Mar 2023 18:34:55 GMT

TalkTalk support will pick up from where they left off and respond here next week to confirm they have successfully verified your details and if not already done so will ask for an alternative email address and mobile number for the password recovery Reset details. Just have those ready for next week.

Re: Duplicate emails since recent client settings update.

Ady-TalkTalk — Mon, 13 Mar 2023 14:06:13 GMT

Hi Smark67, I'm afraid some of the information provided in your security information doesn't match the information we hold for you. I've sent you a personal message.

Ady

Re: Duplicate emails since recent client settings update.

Ady-TalkTalk — Thu, 23 Mar 2023 10:06:04 GMT

Hi Mark, its 7 days as those are the rules set for us by the GDPR team.

Ady