https://community.talktalk.co.uk/t5/Email/Lost-access-to-email/m-p/2958352#M169062 <P>I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)<BR /><BR />TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.<BR /><BR />Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?</P> Wed, 08 Mar 2023 20:40:09 GMT Gondola 2023-03-08T20:40:09Z https://community.talktalk.co.uk/t5/Email/Lost-access-to-email/m-p/2956697#M168412 <P><SPAN>'I've updated all my settings and placed my email in the private notes, can you please re-instate my account'</SPAN></P> Fri, 03 Mar 2023 11:59:24 GMT https://community.talktalk.co.uk/t5/Email/Lost-access-to-email/m-p/2956697#M168412 jeremybooker1969 2023-03-03T11:59:24Z https://community.talktalk.co.uk/t5/Email/Lost-access-to-email/m-p/2958352#M169062 <P>I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)<BR /><BR />TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.<BR /><BR />Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?</P> Wed, 08 Mar 2023 20:40:09 GMT https://community.talktalk.co.uk/t5/Email/Lost-access-to-email/m-p/2958352#M169062 Gondola 2023-03-08T20:40:09Z https://community.talktalk.co.uk/t5/Email/Lost-access-to-email/m-p/2958418#M169089 <P>Hi jeremybooker1969, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.</P> <P>&nbsp;</P> <P>Ady</P> Thu, 09 Mar 2023 08:30:30 GMT https://community.talktalk.co.uk/t5/Email/Lost-access-to-email/m-p/2958418#M169089 Ady-TalkTalk 2023-03-09T08:30:30Z