topic Re: Access to my accounts now that I've updated their security settings in Email

Please reactivate my account

sidemeadow — Wed, 08 Mar 2023 08:44:17 GMT

Please reactivate my account. I can confirm that I've reset my details on all of my devices so they are ready to work with a secure connection in future.

Re: Please reactivate my account

Gondola — Wed, 08 Mar 2023 10:02:06 GMT

I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Please reactivate my account

Ady-TalkTalk — Wed, 08 Mar 2023 14:08:02 GMT

Hi sidemeadow, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Access to my accounts now that I've updated their security settings

sidemeadow — Wed, 08 Mar 2023 20:02:41 GMT

Hi,

In line with the other users' posts, please will you reinstate the two accounts listed in my community accounts notes section so that I can access them without having to resort to using the webmail app. Many thanks.

Re: Access to my accounts now that I've updated their security settings

Gondola — Wed, 08 Mar 2023 20:24:17 GMT

Ady replied earlier today to say he'd added your mailbox to the list. Have you now got another two mailboxes to get added to the list?

NB I've merged your topics together.

Re: Access to my accounts now that I've updated their security settings

sidemeadow — Wed, 08 Mar 2023 20:52:47 GMT

Hi, just one more. I wasn't sure if my erlier request had gone through because I hadn't performed the email verification. If you have already processed my initial post then the reactivation is only for one more account, the one thats sits below the first in the Private Notes section. Many thanks for your support!!

Re: Access to my accounts now that I've updated their security settings

Gondola — Wed, 08 Mar 2023 20:54:50 GMT

I'll let Ady know there are two email mailboxes to restore IMAP / POP3 access.

Re: Access to my accounts now that I've updated their security settings

Ady-TalkTalk — Thu, 09 Mar 2023 08:19:08 GMT

Hi sidemeadow, the additional mailbox you've added is not limited. Please check the sending settings for your wife's mailbox we're blocking the unsecure sending settings without limiting mailboxes.

Ady