Sent Email

BADMC — Thu, 09 Mar 2023 15:51:20 GMT

Cannot send email. Inbox ok. Message says outlook cannot connect to smtp server. Cannot telnet to either port 25 or 587. Can send by webmail ok.

Re: Sent Email

Gondola — Thu, 09 Mar 2023 16:01:59 GMT

Telnet smtp.talktalk.net 587

220 cm1nec smtp.talktalk.net ESMTP server ready

Working just fine.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Sent Email

Chris-TalkTalk — Fri, 10 Mar 2023 14:13:34 GMT

Hi BADMC,

How are you getting on, has Gondola's advice helped?

Chris

Re: Sent Email

BADMC — Sun, 12 Mar 2023 11:01:09 GMT

Sent email sorted. Port 587 was the fix. Thanks for your help

Re: Sent Email

BADMC — Sun, 12 Mar 2023 11:03:24 GMT

Sent emails sorted. Port 587 was the answer. Thanks for your help.

Re: Sent Email

Gondola — Sun, 12 Mar 2023 11:09:58 GMT

Nice work.To close this topic please scroll through the posts and select post 2 as that would help others best. Select the triple vertical dots Options menu bottom right of my first reply post and then select the menu item Accept as Solution. .

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