topic Re: Updating email settings in Email

Updating email settings

SusanH3 — Wed, 22 Feb 2023 21:59:49 GMT

I have followed all instructions to update mail on my android phone and iPad devices. I am repeatedly informed login failed as username or password is incorrect. I have tried changing the password, logging in and out but cannot get past this. HELP the deadline is just about here.

Re: Updating email settings

Gliwmaeden2 — Thu, 23 Feb 2023 00:02:54 GMT

CS Gondola may be able to advise, @SusanH3.

Staff reply during the day, Monday to Friday.

Please complete your community forum profile details for them to identify your account. Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

I've moved your other thread out of the way. Please follow up on this one.

Re: Updating email settings

Ady-TalkTalk — Thu, 23 Feb 2023 09:01:58 GMT

Hi SusanH3, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Updating email settings

SusanH3 — Fri, 03 Mar 2023 09:28:53 GMT

Hi Things are a little better as I can now see my emails on both my iPad and Android phone. However I cannot reply (just goes to Outbox) and on my Android when I try to open an incoming mail I get the message “Unable to load email text”.

Re: Updating email settings

Gondola — Fri, 03 Mar 2023 09:39:17 GMT

For the devices you're unable to send a reply - that suggests either that the outgoing mail server thinks your password is too weak and has dropped the connection or that you're still using insecure outgoing mail settings.

Please take a screenshot of the incoming and outgoing server settings on one of those devices, image edit to obscure the first part of your email address and upload here using the picture icon above this Reply area. I'll take a look for you and let you know if any changes are needed.

Re: Updating email settings

SusanH3 — Thu, 09 Mar 2023 17:17:50 GMT

As requested - these are my iPad settings.

Re: Updating email settings

Gondola — Thu, 09 Mar 2023 18:03:56 GMT

And when on that screen you select SMTP what do you see there?

Re: Updating email settings

SusanH3 — Thu, 09 Mar 2023 20:32:26 GMT

I’ve also changed my password in case that was part of the problem.

Re: Updating email settings

Gondola — Thu, 09 Mar 2023 20:52:30 GMT

And then on the iPad tap the Primary server to get to the settings we need but do image edit to obscure the first part of the Username leaving the part after the @ symbol visible before uploading here.

Re: Updating email settings

SusanH3 — Fri, 10 Mar 2023 01:17:07 GMT

As requested

Re: Updating email settings

Gondola — Fri, 10 Mar 2023 01:22:29 GMT

For the outgoing mail server the Username is the full email address of the email account. i.e. the same email address as shown for the incoming mail server. The password also must be entered. The password is not optional even though the box says it is.

Check that Authentication still says Password after making those changes.

If you make those changes the sending will work.

Re: Updating email settings

SusanH3 — Fri, 10 Mar 2023 09:30:06 GMT

This is the message when I try to send email. I have again changed my password and have changed it in every location in the mail settings.As requested

Re: Updating email settings

Gondola — Fri, 10 Mar 2023 09:37:01 GMT

Tiscali DNS is down this morning. Just when you were getting there!

Domains impacted include tiscali.co.uk and its related legacy domains homecall.co.uk, homechoice.co.uk, lineone.net, pipex.com, screaming.net, tinyonline.co.uk, tinyworld.co.uk, toucansurf.com, ukgateway.net or worldonline.co.uk

This impacts both webmail and email software and apps. The incident is being worked on and you can track it on the Service Status (Email) page.

Re: Updating email settings

SusanH3 — Fri, 10 Mar 2023 09:46:36 GMT

The server problem must be fixed. I’ve just tried sending again and my iPad and it works 🙂 THANK YOU.

However, the problem isn’t over yet. I’ve rechecked all the settings on my Android and I’m getting mail in but anything sent is sitting in the Outbox :-(. I STILL NEED YOUR HELP - Sorry!

Re: Updating email settings

Gondola — Fri, 10 Mar 2023 09:46:51 GMT

Try again. The Tiscali DNS is back online. I guess a power fail in these extreme weather conditions but back up and running now.

Re: Updating email settings

Gondola — Fri, 10 Mar 2023 09:49:20 GMT

OK, good to know the iPad is also back online. Yes, tiscali DNS issue is resolved.

Take some more screenshots please, as before, for the Android phone incoming and outgoing server settings. I'll take a look for you.

Re: Updating email settings

SusanH3 — Fri, 10 Mar 2023 10:19:21 GMT

These are my Android phone settings.

Re: Updating email settings

Gondola — Fri, 10 Mar 2023 10:31:47 GMT

On the 3rd screenshot for outgoing server settings please tick Require sign in. And then if that brings up a Username and Password box enter the full tiscali email address as Username and its password in the Password box the same as for the incoming server settings.

Re: Updating email settings

SusanH3 — Fri, 10 Mar 2023 10:42:11 GMT

Hi. SUCCESS!!! THANK YOU SO MUCH FOR YOUR ASSISTANCE. I ticked the box and that’s all I had to do. I now receive and can send emails on both my iPad and Android. 🙂

Re: Updating email settings

Gondola — Fri, 10 Mar 2023 10:43:25 GMT

Perfect. To close this topic please scroll through the posts and select the post that would help others best. Select the triple vertical dots Options menu bottom right of the selected post and then select the menu item Accept as Solution. .