topic Re: Please re-activate my e-mail account in Email

Please re-activate my e-mail account

DrDonks — Thu, 09 Mar 2023 23:29:12 GMT

Hi Ady,

I cannot access my emails on my iPhone or Mac.
I have updated my settings on both devices

I have added my email to the private notes section today so you can see the email address that needs to be restored incase you didn’t have this previously.

many thanks

Re: Please re-activate my e-mail account

Gondola — Thu, 09 Mar 2023 23:36:38 GMT

I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

What's the iOS and MacOS versions? Asking because they may not support TLS 1.2 encryption.

Are you confident that no help is necessary checking all services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Please re-activate my e-mail account

Ady-TalkTalk — Mon, 13 Mar 2023 11:20:52 GMT

Hi DrDonks, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady