topic Re: password in Email

password

Strawberrygirl — Mon, 13 Mar 2023 15:58:18 GMT

My email account keeps asking for my password every 30 seconds and then refuses to send any emails. Please help.

Re: password

Gondola — Mon, 13 Mar 2023 16:05:14 GMT

You may not be able to send mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

A stop on sending is easily resolved by not using port 25 for outgoing TalkTalk email addresses, using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: password

Strawberrygirl — Mon, 13 Mar 2023 16:54:07 GMT

I'm not sure I understand a lot of your email. I can compose and send email when I'm in the webmail account on the talktalk website and I don't think it is limited only to webmail access as that's not the primary access I use to access my emails.

I checked your guides on incoming and outgoing settings and two of the settings did not match up to what was in the guide, I tried changing them but got an error message saying they could not be changed. I have screenshotted the settings as they currently stand but cannot change them, no matter what I try.

Can you help or advise further?

Re: password

Gondola — Mon, 13 Mar 2023 17:19:51 GMT

You have ticked 'Require logon using Secure Password Authentication (SPA). This is not used by TalkTalk so untick that and try again.

Outlook 365 supports secure mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 10 or 11.

Select the Windows icon bottom left
Select the Settings cog icon
Select Accounts
Select Email & Accounts and for a first time setup select Add Account and enter the settings in the table
Or select the email account
Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same IMAP secure settings.

Supported Outlook 365 settings for IMAP email accounts are:

Account Type	IMAP secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP)	993
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) above this Reply area. This time make sure the screenshots are realistically viewable.

But you should be able to get the settings to save ok and as the mailbox is unrestricted the issue was a stop on sending caused by using port 25 and no security or authentication for the outgoing server.

Re: password

Ady-TalkTalk — Tue, 14 Mar 2023 07:02:07 GMT

Hi Strawberrygirl, Gondola will help you get this sorted if not already.

Ady

Re: password

Strawberrygirl — Tue, 14 Mar 2023 12:28:34 GMT

Hi, I have unticked the SPA box and that seems to have resolved the problem but I'll keep an eye on it to see if it happens again but for today, there are no issues with emails getting trapped and its not asking me for my password every 30 seconds either. Thank you.

Re: password

Gondola — Tue, 14 Mar 2023 12:32:39 GMT

Nicely sorted.

We do appreciate your time in letting us know. Thank you.