topic Re: Setting updated to secure, need access restored! in Email

Setting updated to secure, need access restored!

Smartarse88 — Wed, 08 Mar 2023 17:44:52 GMT

Hi,

Outlook (365 latest build) and ios15 both updated.

Email address added in this profile. POP3 usage

Hopefully access can be restored. I'm in the middle of a long journey working abroad, hopefully you can get it sorted ASAP!

Many thanks

Re: Setting updated to secure, need access restored!

Gondola — Wed, 08 Mar 2023 17:46:08 GMT

I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Setting updated to secure, need access restored!

Ady-TalkTalk — Thu, 09 Mar 2023 07:28:27 GMT

Hi Smartarse88, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Setting updated to secure, need access restored!

Smartarse88 — Tue, 14 Mar 2023 05:48:32 GMT

Still no luck. I can log in to the webmail portal with no issue but cannot get any device to connect....

Re: Setting updated to secure, need access restored!

Ady-TalkTalk — Tue, 14 Mar 2023 06:09:12 GMT

Hi Smartarse88, I'm sorry for the delay. You must have slipped through the net. I've had the list completed twice since I escalated your request. I'll get it done today for you.

Ady

Re: Setting updated to secure, need access restored!

Smartarse88 — Wed, 15 Mar 2023 06:03:45 GMT

Up and running - perfect- thank you.