topic Re: Unable to receive emails in Email

Unable to receive emails

Audrey72 — Sun, 12 Mar 2023 18:00:48 GMT

I have been unable to receive emails since the 143 mail server was stopped.

I have now changed my settings to imap.talktalk.net:993 and can send but not receive emails.

As per the https://community.talktalk.co.uk/t5/Email/Anyone-who-has-lost-access-to-their-email/td-p/2955411 thread can you please reset my account to allow access to receive emails.

Thanks.

Audrey

Re: Unable to receive emails

Gondola — Mon, 13 Mar 2023 14:37:10 GMT

The secure mail settings for incoming mail are good so I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Unable to receive emails

Audrey72 — Mon, 13 Mar 2023 15:02:53 GMT

Thanks,

The problem occurred as I didn't reset my outlook settings from port 143 before the switch to 993 and SLS. I only use outlook email software on one device so am confident the necessary changes have been made.

Re: Unable to receive emails

Gondola — Mon, 13 Mar 2023 15:16:19 GMT

I hope it's Outlook 2016 or newer? Is the outgoing server set to port 587 and STARTTLS command for the encryption? Or it might be something else if it's an older version of Outlook. But the older versions may not support TLS 1.2 for the encrypted connection...

Re: Unable to receive emails

Ady-TalkTalk — Tue, 14 Mar 2023 06:16:42 GMT

Hi Audrey72, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Unable to receive emails

Audrey72 — Tue, 14 Mar 2023 07:58:23 GMT

Thanks Ady

Re: Unable to receive emails

Ady-TalkTalk — Tue, 14 Mar 2023 08:05:02 GMT

You're welcome.

Ady