topic Re: onetel.com webmail only - please reconnect me in Email

onetel.com webmail only - please reconnect me

recort2 — Wed, 08 Mar 2023 11:43:45 GMT

sorry, I must the umpteenth person to ask, but how do I approach anyone at talktalk to reset my onetel account so I can use it via clients outlook, iphone etc.?

Re: onetel.com webmail only - please reconnect me

Gondola — Wed, 08 Mar 2023 13:49:56 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: onetel.com webmail only - please reconnect me

Ady-TalkTalk — Wed, 08 Mar 2023 14:28:00 GMT

Hi recort2, please confirm you've changed your mail settings to those that Gondola's guidance refers to.

Ady

Re: onetel.com webmail only - please reconnect me

recort2 — Tue, 14 Mar 2023 18:56:57 GMT

Ok, in case someone needs this, the question has been resolved using the old trial and error

(..and it has got nothing to do with any of the things suggested by the 'expert' ..)

- just to recap, my problem was 'username@onetel.com' was not working on outlook 2010 and iphone -

my solution was:

for both: delete account and make a new one set to 'imap'

set incoming to: imap.talktalk.net

set outgoing to: smtp.talktalk.net

on iphone (x in my case):

- tick the 'ssl' box for the outgoing server (this is the only thing that was not set automatically for some reason...)

on outlook 2010:

- set incoming to port 143, set encryption to auto, (not 993 and tls - that just doesn't work, sorry...)

- set outgoing to 587 (like they say, but) 'do not use incoming server settings', 'tick' ssl and 'tick' spa

(see picture)

voila!

Re: onetel.com webmail only - please reconnect me

Gondola — Tue, 14 Mar 2023 19:47:45 GMT

Your email settings for Outlook are incorrect. TalkTalk Mail does not use Outlook's SPA but does use encryption to TLS 1.2 that Outlook 2010 was not supplied with.

Furthermore, your continued use of Outlook 2010, an inherently insecure and deprecated product will simply get your mailbox locked to webmail access only. Your emails and email password are currently at risk of being intercepted and read. That means your mailbox can be taken over by hackers to send spam.

Please cease using Outlook 2010 right now. The upgrade path is Windows Mail on Windows 10 or 11, a paid upgrade to Outlook 2016 - Outlook 365 or a free upgrade to Thunderbird or BlueMail desktop email app for Windows. Please advise your choice of email software and you will get tailored advice.

The iPhone settings are probably ok. For a definitive check for all the settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of your email address leaving the part after the @ symbol and upload here using the picture icon above this Reply area.

Re: onetel.com webmail only - please reconnect me

recort2 — Tue, 14 Mar 2023 20:48:59 GMT

hi Gondola,

I certainly didn't mean to criticize you, but my problem is actually solved - regardless if 'correct' or not - by using the posted settings, so no reason to carry on about it.

Re: onetel.com webmail only - please reconnect me

Gondola — Tue, 14 Mar 2023 22:26:45 GMT

OK, I've offered to help you but you've told me not to carry on. We'll assume it is your intention to carry on using Outlook 2010 and the insecure settings. TalkTalk's notifications to cease using insecure mail, that puts your password at risk of being discovered, aren't optional.

You should get used to using TalkTalk Mail via webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail onetel email address and onetel email password, select Sign in.

Over to you Ady.

Re: onetel.com webmail only - please reconnect me

Ady-TalkTalk — Thu, 16 Mar 2023 14:37:30 GMT

Hi recort2, just to confirm what Gondola has already told you. Outlook 2010 is no longer supported by Microsoft and it doesn't support our required minimum security settings. This is why you can't get port 993 to work.

Anyone not using the secure settings will find their account limited permanently to webmail only.

Ady