topic Re: Activate Email in Email

Activate Email

ianwri1 — Sun, 12 Mar 2023 13:19:21 GMT

Hi,

Can someone from support please re-activate my email so I can send emails from my Mac again.

My email is on my profile and the settings I've use in Mail on my Mac are in the screenshot below:

Re: Activate Email

Gondola — Sun, 12 Mar 2023 17:42:43 GMT

The secure mail settings are good so I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking other services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The Mac was the only culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Activate Email

Ady-TalkTalk — Tue, 14 Mar 2023 05:15:01 GMT

Hi ianwri1, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Activate Email

ianwri1 — Tue, 14 Mar 2023 15:50:10 GMT

Thank you very much ADY, I'll look forward to it working again.

Much appreciated, Ian.

Re: Activate Email

Ady-TalkTalk — Thu, 16 Mar 2023 14:12:18 GMT

Hi Ian, full working order is restored. If you have any problems please let us know.

Ady