topic Re: Reinstate access in Email

Reinstate access

philwalker06 — Fri, 10 Mar 2023 10:51:58 GMT

https://community.talktalk.co.uk/t5/Email/Anyone-who-has-lost-access-to-their-email/td-p/2955411

As per the guidance in the above topic please can you reinstate my email access to the email account listed in my Private note.

Kind Regards

Re: Reinstate access

Gondola — Fri, 10 Mar 2023 13:08:23 GMT

You do not have a mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Reinstate access

philwalker06 — Sat, 11 Mar 2023 10:44:30 GMT

I have updated the insecure settings in my Outlook client.

I have also checked that I filled the email in the Private Information field on my profile- can you still not see it?

Thank you for your help.

Re: Reinstate access

Gondola — Sat, 11 Mar 2023 11:11:14 GMT

Which version of Outlook are you using?

I cannot see your Community Personal Information profile contents at all, just an indicator of profile completion that is at 20% complete and that usually indicates key information about you is absent i.e. name, address, contact number as well as the email address in Private notes.

Re: Reinstate access

philwalker06 — Thu, 16 Mar 2023 19:44:04 GMT

I am using Outlook Office 365 version 18.2301

Can you now see the emails in the private notes? My profile now shows 50% complete but I am unsure what else I would need to fill in? I think I have all the essentials covered.

Re: Reinstate access

Gondola — Thu, 16 Mar 2023 19:53:18 GMT

That's great. I can see your profile has been updated. Outlook 365 offers the secure mail settings that TalkTalk Mail needs so I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Reinstate access

Ady-TalkTalk — Mon, 20 Mar 2023 09:01:38 GMT

Hi philwalker06, I've added your mailboxes to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady