topic Not recieving or able to send emails on iPad, iPhone or outlook apps in Email

IMAP Not receiving in email client

DavidIson — Thu, 16 Mar 2023 22:19:01 GMT

Both my wife and I have talktalk email addresses however about 4 weeks ago my wife stopped receiving emails on third party apps , iPhone , iPad and outlook. I deleted her accounts on all devices then tried to add her account back in. I used all the settings recommended including her password which works when accessing webmail. Every time I complete and enter go I get a message back saying no password for talk talk IMAP server . Despite numerous and lengthy phone calls to talktalk tech help I've never been able to resolve the issue. Any help appreciated.

Re: IMAP Not receiving in email client

Gliwmaeden2 — Thu, 16 Mar 2023 21:38:31 GMT

It's really best to start your own thread, @DavidIson, so as not to muddle developments with any further issues for the original poster.

You need to return to the message board and click on start a topic.

Re: IMAP Not receiving in email client

DavidIson — Thu, 16 Mar 2023 21:43:22 GMT

Sorry, I'm a newbie to talktalk community

Not recieving or able to send emails on iPad, iPhone or outlook apps

DavidIson — Thu, 16 Mar 2023 22:02:49 GMT

Both my wife and I have talktalk email addresses however about 4 weeks ago my wife was unable to send or receive mail on her iPad, iPhone or outlook on the pc. She could get her mail via webmail. I deleted her account from her devices and then tried to recreate the account. Despite using all the recommended settings including her password that works with webmail I keep getting error message as follows

Incoming mail server (IMAP): Login error. NO Authentication failed..

Please make sure your settings are correct.

Despite talking to tech help many times I'm no further forward at getting a resolve.

I've also tried setting up an account on an android device with no success.

Any help please appreciated

Re: IMAP Not receiving in email client

Gondola — Thu, 16 Mar 2023 22:24:31 GMT

Hi DavidIson

The indication of no password provided but webmail working indicates your wife's email address has been limited to webmail only access.

If your wife saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

If the mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es) needing attention
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: IMAP Not receiving in email client

Gondola — Sat, 18 Mar 2023 15:48:56 GMT

I've only just noted that you already have an active topic here posted on 3rd February that you have failed to reply to so that topic will be closed.

So, do you wish to let us help you check your / your wife's email settings or if you have put the impacted email address in your Community profile, Personal information, Private notes for TalkTalk to check the status of that email mailbox and if limited to webmail only access to switch access back on assuming you are totally confident that only secure mail settings are in use?

Please sign back in to Community and reply to this topic.

Re: Not recieving or able to send emails on iPad, iPhone or outlook apps

Ady-TalkTalk — Mon, 20 Mar 2023 09:05:45 GMT

Hi Davidlson, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady