topic Re: Can't send mail from iPhone in Email

Can't send mail from iPhone

Mark1962 — Sun, 19 Mar 2023 22:23:18 GMT

Does anybody else have a problem sending email from their iPhone?

I can send perfectly well from my computer and all my settings are correct, but neither my wife nor I (two different onetel accounts) are able to send from our iPhones. We're not in the UK, which may be the problem, but incoming email is OK and Outlook on our PC's works fine.

Help from anyone would be very much appreciated

Re: Can't send mail from iPhone

Gondola — Sun, 19 Mar 2023 22:33:43 GMT

What is the outgoing server port setting on the iPhone?

Have you updated the iPhone server settings to use the talktalk.net host names in place of the legacy onetel host name?

Re: Can't send mail from iPhone

Mark1962 — Sun, 19 Mar 2023 22:49:55 GMT

Hi Gondola!

Server Port is 587, and yes, I'm using smtp.talktalk.net with SSL.

I was actually having this problem before with the old legacy settings, but expected it to have been resolved with the new smtp, but it hasn't changed anything...

Re: Can't send mail from iPhone

Gondola — Sun, 19 Mar 2023 23:08:56 GMT

If you're using outgoing authentication with the onetel email address as Username and onetel email password then that would be good.

However sending from an overseas network can still trigger rate limiting or a stop on sending as a spam protection measure. If you have a VPN available then make sure that is set to use a UK host server. Otherwise try webmail to see if that sends without error.

If you have a Gmail address then that's usually ok because of the global spread of mail servers.