topic Re: Restricted to webmail in Email

Restricted to webmail

Andy47 — Sun, 12 Mar 2023 13:31:10 GMT

My access to email via Thunderbird has been stopped.

I get the following message:-

Login to server mail.talktalk.net with username obscured for customer security failed.

My settings are as described on Talktalk pages

Server Settings

Server Name: - mail.talktalk.net

Port: -993

Connection security: - SSL/TLS

Authentication Method: - Normal password

Outgoing Server (SMTP)

Server Name: - smtp.talktalk.net

Port: - 587

Connection security: - STARTTLS

Authentication Method: - Normal password

Please reactivate my email.

Re: Restricted to webmail

Gondola — Sun, 12 Mar 2023 13:35:44 GMT

The secure mail settings for Thunderbird are good so I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking other services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? Was the culprit device or software just Thunderbird using legacy settings that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Restricted to webmail

Ady-TalkTalk — Tue, 14 Mar 2023 04:57:30 GMT

Hi Andy47, please add the affected email address to private notes in your community profile so that I can get it restored to full service for you.

Ady

Re: Restricted to webmail

Andy47 — Sat, 18 Mar 2023 12:54:04 GMT

Thanks for your help Ady.

I have updated my profile to show my email address.

Re: Restricted to webmail

Andy47 — Sat, 18 Mar 2023 12:56:53 GMT

Thanks for your help Gondola.

I am fairly sure that Thunderbird is the problem. I changed my password and since then have only used Thunderbird and webmail on Chrome on Windows and Android.

Re: Restricted to webmail

Ady-TalkTalk — Mon, 20 Mar 2023 10:48:06 GMT

Hi Andy47, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Restricted to webmail

Andy47 — Wed, 22 Mar 2023 22:57:22 GMT

I tried to use Thunderbird on Wed 22 March at 22:30 but was unable to

Got error message

Login to server mail.talktalk.net with username xxxxxxxxxx@onetel.com failed

Re: Restricted to webmail

Ady-TalkTalk — Thu, 23 Mar 2023 14:27:13 GMT

Hi Andy47, your mailbox should be in full working order.

Ady

Re: Restricted to webmail

Andy47 — Fri, 24 Mar 2023 16:03:29 GMT

Thanks, Ady access via Thunderbird is working again.