topic Re: Mail app not working in Email

Mail app not working

MarkTracy1 — Mon, 20 Mar 2023 14:13:49 GMT

Please reset my mail app so I can access on my iPhone. My settings are up to date as per email sent by talktalk. However I still can’t access on my mail app. obscured for customer security

Re: Mail app not working

Gondola — Mon, 20 Mar 2023 14:23:34 GMT

I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes. (Do check it's there - don't put in these posts as that will reveal to spammers where next to send spam emails)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device was your iPhone only that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Mail app not working

MarkTracy1 — Mon, 20 Mar 2023 15:37:27 GMT

Hi my settings as follows for Incomimg:

Use SSL green is on

IMAP Path Prefix/

Server Port 993

Outgoing:

Host Name smtp.talktalk.net

Use SSL green on

Server Port 587

although password is there mail saying there is no password provided even though I have tried putting it in numerous times. Happy to do any other checks suggested. Thank you

Re: Mail app not working

Gondola — Mon, 20 Mar 2023 15:39:49 GMT

Settings look fine and with authentication by password the password will be ok as soon as TalkTalk restore IMAP access for you. TalkTalk Support will respond right here to let you know more.

Re: Mail app not working

MarkTracy1 — Mon, 20 Mar 2023 15:44:54 GMT

That’s great thanks for your help. 👍

Re: Mail app not working

Ady-TalkTalk — Tue, 21 Mar 2023 07:03:54 GMT

Hi MarkTracy1, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.