topic Re: Please re-activate my Email account in Email

Please re-activate my Email account

bonedave127 — Sat, 18 Mar 2023 19:13:36 GMT

Please re-activate my Email account. I can't connect to the IMAP server since Feb 19th. Online chat support are so useless it beggars belief. My e-mail address is in the personal information as requested.

Thanks.

Re: Please re-activate my Email account

Gondola — Sat, 18 Mar 2023 20:30:30 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR You may not be able to send mail. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

A stop on sending is easily resolved by not using port 25 for outgoing TalkTalk email addresses, using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Please re-activate my Email account

bonedave127 — Sun, 19 Mar 2023 21:34:46 GMT

Hi,

Yes settings all updated. Port 993 for incoming and Port 587 for outgoing. Using Office 2016 with account temporarily deleted so it won't try to connect with the insecure settings.

Thanks.

Re: Please re-activate my Email account

Gondola — Sun, 19 Mar 2023 21:44:29 GMT

The secure mail settings are good so I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Please re-activate my Email account

Ady-TalkTalk — Mon, 20 Mar 2023 12:15:31 GMT

Hi bonedave127, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Please re-activate my Email account

bonedave127 — Mon, 20 Mar 2023 14:52:16 GMT

Thank you Ady and Gondola. I'll try it again in a couple of days.

Dave.

Re: Please re-activate my Email account

Ady-TalkTalk — Tue, 21 Mar 2023 07:11:57 GMT

Try again later today Dave.

Ady

Re: Please re-activate my Email account

bonedave127 — Sun, 26 Mar 2023 10:27:21 GMT

Checked this morning. All o.k. now. Thanks for your assistance.

Dave.

Re: Please re-activate my Email account

Gondola — Sun, 26 Mar 2023 10:28:11 GMT

We do appreciate your time in letting us know. Thank you.