topic Re: Restore Access in Email

Restore Access

an71Mail — Tue, 21 Mar 2023 15:46:15 GMT

Hi I am only able to send emails from my (IOS, Windows) devices, there is no receive active so I believe my account has been limited to WebMail access only.

https://community.talktalk.co.uk/t5/Email/Anyone-who-has-lost-access-to-their-email/td-p/2955411

As per the guidance in the above topic please can you reinstate my email access to the email account listed in my Private note.

Kind Regards

Mark

Re: Restore Access

Gondola — Tue, 21 Mar 2023 15:56:51 GMT

Hi Mark

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings for both your iOS and Windows devices, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Restore Access

an71Mail — Wed, 22 Mar 2023 15:48:30 GMT

Yes all accounts have had the new sever and security settings changed/enabled and my email is also noted in the private section of the account. Many thanks for your help.

Re: Restore Access

Gondola — Wed, 22 Mar 2023 16:20:11 GMT

I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Restore Access

Ady-TalkTalk — Thu, 23 Mar 2023 12:09:17 GMT

Hi Mark, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Restore Access

an71Mail — Tue, 28 Mar 2023 11:38:52 GMT

Now all working, many thanks 😀👍

Re: Restore Access

Gondola — Tue, 28 Mar 2023 11:47:51 GMT

Perfect.

We do appreciate your time in letting us know. Thank you.