no ability to receive on lineone account + no webmail visible either!

gazzawazza — Wed, 22 Mar 2023 16:30:40 GMT

EDIT: 16.27 22 march 2023.

Issue seemingly resolved for me

- Email client (POP3) just received messages.

- webmail content visible again
- IMAP on phone also working

No explanation about loss of service though.

===========================================================================

hi

As per subject, i last received emails via POP3 at 16.19 on 21 March 2023

desktop
i noticed a receive error on my outlook client after this time.

"reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues..." etc

i've got the following config:

mail.talktalk.net
smtp.talktalk.net

incoming is 995 encrypted SSL

outgoing is 587 on TLS

NOTE: sending works

mobile

i use IMAP on my mobile device and that has ceased to work too. I try to poll and just get nothing beyond the existing visible emails that i've received.

No error messages when i poll, though the way my client works is that you configure the incoming server (and outgoing) separately and it will validate one's settings.

"setup could not finish. cannot connect to server (unable to connect)"

Again, sending appears to work / appears to validate

client is k9 email

mail.talktalk.net

SSL/TLS 993

smtp.talktalk.net

STARTTLS 587

webmail
Finally, while i can login successfully via webmail, there's no content visible at all. It says "empty" where my Inbox list of messages normally is.

I get this pop-up initially too:

"Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."

It actually says "add email account" on left side (which i've tried and i get "lost contact to e-mail server. please try again later")

Please can you advise what's going on?

I've seen a lot of recent email issues being posted here, which seem to refer to people needing to use encryption. As far as i know i've been running with encryption for a very long time, so can't see why i should be having problems now.

This is infuriating.

Thanks,

Gary

EDIT: 15.01 22 March. Should have said i'm NOT in any areas with planned maintenance (currently, doncaster, Glasgow, Gloucester, Huddersfield & Inverness)

Re: no ability to receive on lineone account + no webmail visible either!

SourBoston — Wed, 22 Mar 2023 11:25:14 GMT

I have the same issue too and yes it seems to be happening to lots of people!

Re: no ability to receive on lineone account + no webmail visible either!

gazzawazza — Wed, 22 Mar 2023 15:03:36 GMT

@SourBoston wrote:
I have the same issue too and yes it seems to be happening to lots of people!

thanks sour

only person who's picked up my post 😞

topic Re: no ability to receive on lineone account + no webmail visible either! in Email

no ability to receive on lineone account + no webmail visible either!

Re: no ability to receive on lineone account + no webmail visible either!

Re: no ability to receive on lineone account + no webmail visible either!