PIPEX MAILBOX ACCESS RESTORE REQUEST

akatsushi — Thu, 23 Mar 2023 08:08:29 GMT

Hi, I am no longer able to receive email in my Outlook client, although webmail is ok. It's been happening for a while (my Outlook profile was still using POP), and I have been advised to contact you to request a restore to normal function please? I have popped my email address in the private notes Many thanks

Re: PIPEX MAILBOX ACCESS RESTORE REQUEST

Gondola — Thu, 23 Mar 2023 08:34:22 GMT

What version of Outlook are you using and on what operating system?

Your Community profile is incomplete and does not suggest you've included the pipex master mailbox email address which is what's required.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
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topic PIPEX MAILBOX ACCESS RESTORE REQUEST in Email

PIPEX MAILBOX ACCESS RESTORE REQUEST

Re: PIPEX MAILBOX ACCESS RESTORE REQUEST