topic Re: No longer able to access emails on ipad in Email

No longer able to access emails on ipad

Wabrotherton — Thu, 16 Mar 2023 14:49:45 GMT

I'm no longer able to access my emails via my iPad and can only get them via webmail. My grandson has checked and changed all the settings.

He's seen on here that talk talk need to do something at there end.

Any help would be much appreciated. Many Thanks

Re: No longer able to access emails on ipad

Gondola — Tue, 21 Mar 2023 14:57:00 GMT

I've asked that full access is restored for the mailbox email address that you must add to your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: No longer able to access emails on ipad

Wabrotherton — Tue, 21 Mar 2023 20:21:13 GMT

Thank you for the reply.

I have only ever used my iPad for my mail and I didn’t change the settings till it was too late. They are correct now though so I’ll await talk talk to change what they need to do. I’ve added my email in the private notes

many thanks for your time

Re: No longer able to access emails on ipad

Ady-TalkTalk — Thu, 23 Mar 2023 10:09:26 GMT

Hi Wabrotherton, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: No longer able to access emails on ipad

Wabrotherton — Sat, 25 Mar 2023 14:29:14 GMT

Thanks Andy. Hopefully be back up soon.

It's just coming up with no password provided on apple mail app is that all part of the same problem as I know the password is in and correct.

Thanks