topic Re: Please reactivate my email account in Email

Please reactivate my email account

AngelikaR — Thu, 23 Mar 2023 17:51:51 GMT

After my account was downgraded to webmail only, I have now updated my security settings. Please could you reactivate my IMAP account using the primary email address in my private notes.

Many thanks

Re: Please reactivate my email account

Gondola — Thu, 23 Mar 2023 17:59:57 GMT

I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes. (Do check it's the master mailbox address if you normally use an alias address)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: Please reactivate my email account

AngelikaR — Thu, 23 Mar 2023 20:38:03 GMT

Thanks for the quick response. Yes, I am confident that the settings are now correct; there is only one device involved and that has been dealt with already.

Many thanks.

Re: Please reactivate my email account

Ady-TalkTalk — Mon, 27 Mar 2023 07:41:31 GMT

Hi AngelikaR, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Please reactivate my email account

AngelikaR — Mon, 27 Mar 2023 22:29:47 GMT

Many thanks.

Re: Please reactivate my email account

Ady-TalkTalk — Wed, 29 Mar 2023 07:05:05 GMT

You're welcome.

Ady