topic Re: My email stopped working and will not set up on my iPhone in Email

My email stopped working and will not set up on my iPhone

ClareH2 — Sun, 26 Mar 2023 08:22:49 GMT

Recently my email stopped downloading into my mail account. I have made sure all the settings are the latest and I can still log in to webmail. There is an error message saying my password is not recognised. Can anyone help solve this?

Re: My email stopped working and will not set up on my iPhone

Gondola — Sun, 26 Mar 2023 08:52:26 GMT

The password not recognised by the iPhone but your mailbox working in webmail to receive and send mail does suggest that the iPhone connection to the email mailbox has been switched off by TalkTalk.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the affected email address
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Sun, 26 Mar 2023 14:58:02 GMT

Hello there

I did receive the email from TalkTalk and I followed the advice carefully to make sure the settings were correct but it still wouldn’t verify my password. I attach a couple of photos of my settings. Is this what you needed to see?

Re: My email stopped working and will not set up on my iPhone

Gondola — Sun, 26 Mar 2023 15:39:50 GMT

That'll do nicely. The password will verify to authenticate the connection as soon as TalkTalk switch device IMAP access back on. I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes. (Do check it's there)

TalkTalk Support will respond here and then restore IMAP access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Did you identify the insecure settings, for example? The culprit device or software that got mailbox access switched off was just the iPhone because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Sun, 26 Mar 2023 16:09:30 GMT

Hello there

Thankyou so much for your reply. I did not identify the insecure settings, when I checked them I was using IMAP with all the correct ports etc. I really don’t understand what was wrong.
I will now check that the details are all in my Profile. Thankyou so much for your help again.

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Sun, 26 Mar 2023 16:19:16 GMT

PS I only download emails onto my iPhone not on any other devices.

Re: My email stopped working and will not set up on my iPhone

Gondola — Sun, 26 Mar 2023 17:11:52 GMT

OK, so there's a potential issue then. If your iPhone was previously set up with the correct settings before you got the notification email from TalkTalk advising that your mailbox was still being accessed by insecure settings then what mail collection service or device was detected as having insecure settings. If you don't know then you must change your email password to lock out any unauthorised access.

The Reset password now button in the help article Changing your email password will take you to password reset and recovery.

If you have set up password recovery options, in advance, that you recognise from the *****hints, then you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Sun, 26 Mar 2023 21:47:16 GMT

Thankyou for this helpful advice.
I will look forward now to hearing from Talk Talk that I can download emails once again to my phone.

Re: My email stopped working and will not set up on my iPhone

Gondola — Sun, 26 Mar 2023 22:21:15 GMT

You will get a response from TalkTalk right here. Have you upgraded the email password?

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Mon, 27 Mar 2023 11:16:18 GMT

I have tried but it says it’s not available at the moment.

Re: My email stopped working and will not set up on my iPhone

Gondola — Mon, 27 Mar 2023 11:29:29 GMT

MyAccount was working before but right now is undergoing emergency unscheduled maintenance.

Re: My email stopped working and will not set up on my iPhone

Gondola — Mon, 27 Mar 2023 12:46:57 GMT

13:45 on 27 March 2023 just rechecked the MyAccount login and it's now working so a password change / upgrade should now work ok.

Re: My email stopped working and will not set up on my iPhone

Ady-TalkTalk — Mon, 27 Mar 2023 13:53:14 GMT

Hi ClareH2, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Mon, 27 Mar 2023 16:14:38 GMT

Thankyou so much for your help!

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Mon, 27 Mar 2023 16:15:14 GMT

Thankyou so much, I have reset the password.

Re: My email stopped working and will not set up on my iPhone

Ady-TalkTalk — Wed, 29 Mar 2023 06:23:03 GMT

There's been a slight delay in getting the mailboxes reset. I've sent a chaser this morning.

Ady

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Wed, 29 Mar 2023 16:41:54 GMT

Hi Ady

Thankyou for doing this, I have just checked again and it hasn’t been unblocked yet. Do you have any idea on timings?

best wishes

Clare

Re: My email stopped working and will not set up on my iPhone

Ady-TalkTalk — Thu, 30 Mar 2023 13:52:58 GMT

I'm really sorry Clare. I've sent another chaser for you.

Ady

Re: My email stopped working and will not set up on my iPhone

ClareH2 — Thu, 30 Mar 2023 18:42:23 GMT

Thankyou Ady, it is working!! I am very grateful!

Re: My email stopped working and will not set up on my iPhone

Ady-TalkTalk — Tue, 04 Apr 2023 10:52:28 GMT

You're welcome.

Ady