topic Re: Not receiving emails in Outlook on my PC and on my iPhone in Email

Not receiving emails in Outlook on my PC and on my iPhone

invisibleman — Sat, 25 Mar 2023 12:05:54 GMT

I have updated the email settings on Outlook and on my iPhone email app, so they are both using encryption (using IMAP). I can send emails via Outlook on my PC and via my iPhone email. This means there is no problem with my password for the email account.

I can access my emails via webmail and receive/send emails fine.

I have changed all my email settings and need my email reactivated?

Many thanks.

Re: Not receiving emails in Outlook on my PC and on my iPhone

Gondola — Sat, 25 Mar 2023 12:54:45 GMT

Please add the master pipex email address, or other TalkTalk Mail address that needs to have IMAP4 / POP3 access restored, to your Community profile, Personal information, Private notes.

Good to know that webmail is fully functioning for send and receive. I've asked that full access is restored for the mailbox email address.

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking other services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got mailbox access switched off was because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used on either the iPhone or Outlook 2016 that I assume you're still using?

Re: Not receiving emails in Outlook on my PC and on my iPhone

invisibleman — Sat, 25 Mar 2023 16:23:43 GMT

Thank you for responding to this issue.

I have add the (master) pipex email address which is not receiving emails, to my Community profile, Personal information, Private notes section.

Re: Not receiving emails in Outlook on my PC and on my iPhone

Ady-TalkTalk — Mon, 27 Mar 2023 10:24:50 GMT

Hi invisibleman, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Not receiving emails in Outlook on my PC and on my iPhone

invisibleman — Sun, 02 Apr 2023 10:36:37 GMT

This issue has now been resolved. Many thanks to Ady-TalkTalk & to Gondola.

I really appreciated your help with this.

Kind regards,

Simon

Re: Not receiving emails in Outlook on my PC and on my iPhone

Gondola — Sun, 02 Apr 2023 10:40:09 GMT

Excellent news.

We do appreciate your time in letting us know. Thank you.