Talk Talk email not working with Outlook

AndyS69 — Fri, 24 Mar 2023 15:27:00 GMT

Hi, I have done everything that has been suggested in the Forums, and on the Talk Talk website in terms of Server Setting changes (genuinely feel my head is going to explode), since the February Encryption change but my email still doesn't work with Outlook (and I do not want to use Web Mail). I have put my email address in the private notes (as suggested by NickCox99) and would be grateful if one of the support team can re-activate my email address. Thanks

Re: Talk Talk email not working with Outlook

Gondola — Fri, 24 Mar 2023 16:44:26 GMT

Which device Operating system and which version of Outlook are you using? Not all can support the secure mail requirements including the STARTLS command for outgoing mail that invokes TLS 1.2 encryption security.

Is Outlook failing to receive or failing to send or both?

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR You may not be able to send mail. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

A stop on sending is easily resolved by not using port 25 for outgoing TalkTalk email addresses, using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Talk Talk email not working with Outlook

AndyS69 — Mon, 27 Mar 2023 08:30:07 GMT

Hi, further to your message I can confirm that "my secure settings are ready" please can you arrange for my email to have full access

Re: Talk Talk email not working with Outlook

AndyS69 — Mon, 27 Mar 2023 08:31:51 GMT

Hi, I have checked all the settings and they are correct (on both my phone and laptop) please arrange for the email account and*******rk@talktalk.net to have full access so I can continue to use Outlook

Re: Talk Talk email not working with Outlook

Ady-TalkTalk — Mon, 27 Mar 2023 13:44:21 GMT

Hi AndyS69, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

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Talk Talk email not working with Outlook

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Re: Talk Talk email not working with Outlook

Re: Talk Talk email not working with Outlook