topic Re: iPhone Mail app HELP in Email

iPhone Mail app HELP

Morgan222 — Tue, 28 Mar 2023 17:53:28 GMT

Having updated my email settings as per the recent email from talktalk I cannot get my emails on my iPhone phone The error message suggests my password isn’t being recognised. Help!!

Re: iPhone Mail app HELP

Gondola — Tue, 28 Mar 2023 18:35:29 GMT

I've removed your duplicate post as two active topics are simply not necessary.

The good news is that I've asked that full access is restored for the mailbox email address that you will need to have added to your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking other services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used was just the iPhone?

Re: iPhone Mail app HELP

Ady-TalkTalk — Wed, 29 Mar 2023 07:43:19 GMT

Hi Morgan222, as soon as you let us know you're using the correct settings I'll get your mailbox restored to full service.

Ady

iPhone Mail app not working

Morgan222 — Wed, 29 Mar 2023 19:29:59 GMT

Hi, when I have posted for help it kept getting removed for some reason? I need help not deleted post! Can anyone’s help with the apple mail app asking for a password when I have already entered all the relevant information!? Quite urgent thank you

Re: iPhone Mail app not working

Gondola — Wed, 29 Mar 2023 19:50:50 GMT

Hey @Morgan222

Your latest post starting a new topic is merged with the first of your four posts. You've had two replies already. What you need to do is select your existing post and scroll the page to read and then Reply to the topic NOT start another topic.

You also need to complete your Community profile because without doing so TalkTalk do not know who you are or what your email address is.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: iPhone Mail app HELP

Ady-TalkTalk — Thu, 30 Mar 2023 13:58:37 GMT

Hi Morgan222, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: iPhone Mail app not working

Ady-TalkTalk — Thu, 30 Mar 2023 14:00:24 GMT

They're being merged together not deleted. If you stick to posting in just the one topic this won't happen.

Ady