Reinstating access to email account

JaneCh — Sat, 01 Apr 2023 11:21:07 GMT

I no longer have access to my Tiscali email account in Outlook on my laptop and my Android mobile. I tried to update the server settings as per TalkTalk instructed but it would not verify my account. I went to a computer repair shop and they had no success. TalkTalk technical said that they are upgrading system and customers will be informed when problem is fixed?

I am able to access email via Webmail but please can someone help me reinstate my original Tiscali email account.

Thank you.

Jane

Re: Reinstating access to email account

Gondola — Mon, 03 Apr 2023 12:07:14 GMT

The inability to verify a connection from either Outlook or mobile is because of the continued use of insecure settings on one or both devices.

If you got a message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

So, let us know for both the laptop and Outlook and the Android phone and the email software in use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es) that would not verify
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Reinstating access to email account

Gondola — Mon, 03 Apr 2023 14:48:55 GMT

How are you getting on? You're still signed in to Community and I therefore hope you're going to reply to your original topic that was made on 1 April but only published today after you verified your Community email address. I can help you check your email settings.

You also need to update your Community profile so TalkTalk know who you are and what your email address is. I gave a link in my first reply to make that easier for you.

Re: Reinstating access to email account

Ady-TalkTalk — Wed, 05 Apr 2023 12:25:06 GMT

Hi Jane, I've checked and your mailbox is limited. Do you still want our help with this?

Ady

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Reinstating access to email account

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Re: Reinstating access to email account