topic Re: Unable To Send/Receive Email Using Windows Live Mail in Email

Unable To Send/Receive Email Using Windows Live Mail

edward4 — Sun, 14 May 2023 11:06:07 GMT

I am unable to send or receive email using my desktop email browser (Live Mail 2012).

I checked the email settings and changed them to the correct settings – the problem continued.

Incoming mail

Email server mail.talktalk.net

Server port (POP3) 995

Encryption method not checked

Outgoing mail

Email server smtp.talktalk.net

Server port 587

Encryption method not checked

I have checked the Community articles and one said

That the account may have been deactivated

This seems to be confirmed by the error message I received

The message could not be sent because the server rejected the sender's email address. The sender's email address was obscured for customer security

Subject 'testing'

Server Error: 530

Server Response: 530 5.1.0 dFr6pHlxNecIN Authentication Required (TT401)

Server: 'smtp.talktalk.net'

Windows Live Mail Error ID: 0x800CCC78

Protocol: SMTP

Port: 587

Secure(SSL): No

It also said that after changing the settings contact Support to have the email account reactivated.

I asked Chat to do so, but they ignored the request.

What can I do to restore my email access?

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Sat, 18 Mar 2023 16:05:26 GMT

TalkTalk does not support Windows Live Mail 2012 (WLM) because WLM does not support secure encryption to the required minimum TLS 1.2 standard. WLM is inherently insecure and is a deprecated product that you must cease connecting to your TalkTalk mailbox.

Your definition of "correct settings" is most definitely not correct.

What devices do you use and with what operating systems and do you have a preference for an updated email product?

The upgrade path is Windows Mail on Windows 10 or 11, a paid upgrade to Outlook 2016 - Outlook 365, a free upgrade to Thunderbird or BlueMail desktop email app or software of your choice. Let us know and you'll get help to set up the real correct settings.

In the meantime you can access your tiscali mailbox using TalkTalk Mail webmail via an up to date Internet browser like Chrome, Firefox or Edge.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Re: Unable To Send/Receive Email Using Windows Live Mail

Ady-TalkTalk — Mon, 20 Mar 2023 11:04:12 GMT

Hi edward4, please let us know when you're using a suitable mail client.

Ady

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Wed, 22 Mar 2023 11:06:53 GMT

I am using Windows 10.

I installed Windows Mail.

How do I transfer saved emails and contacts from Live Mail to Windows Mail?

And

How do I create folders in Windows Mail?

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Wed, 22 Mar 2023 12:34:20 GMT

Add a TalkTalk Mail account to Windows 10 Mail:

Launch Windows Mail (normally there's an envelope icon in the taskbar)
Select the settings cog icon bottom left
From the Settings panel select + Add account
Scroll down and select Advanced setup
Select Internet email
Enter the TalkTalk email address in full
in both the Email address and Username boxes
Enter the TalkTalk email address password
Enter your chosen Account name
Enter the name you wish to be seen by your recipients
Incoming email server: mail.talktalk.net
Account type: IMAP4
Outgoing (SMTP) email server: smtp.talktalk.net
Tick - Outgoing server requires authentication
Tick - Use the same username and password for sending emails
Tick - Require SSL for incoming emails
Tick - Require SSL for outgoing emails
Select Sign in
All finished! Your account has been set up successfully.
Select Done

By using an IMAP email account your TalkTalk Mail mailbox, emails and folders will be synchronised to Windows 10 Mail

To export mail messages from WLM export from Windows Live Mail by going to File > Export email > Email messages > and follow the wizard to export and save WLM emails in eml format to a location on your computer. You can import those mail messages into TalkTalk Mail by simply dragging and dropping an eml file onto a folder in TalkTalk Mail webmail.

Exporting contacts from WLM to the TalkTalk Mail Address Book:

Open Windows Live Mail 2012 (WLM)
Select the Contacts item, bottom left
From the main WLM toolbar, select Export
From the drop-down select Comma Separated Values (CSV)
Save the exported file to the desktop as WLMcontacts.csv
Follow the instructions to export selected fields
Wait for the export to finish

Importing contacts to TalkTalk Mail Address Book

Sign in to TalkTalk Mail
Select Address Book from the header bar
Select the triple line icon after Contacts for the Actions on Contacts menu
Select Import from the menu

Follow the instructions to Import the saved WLMcontacts.csv

Tip: to make sure you're exporting the right fields do a trial run by exporting a contact from TalkTalk Mail to see what format the CSV file needs to be. View the CSV file in Notebook.

TalkTalk Mail contacts imported to Windows Mail:

Microsoft People doesn't have a facility to import a CSV contacts file which is how you get your TalkTalk Address Book contacts exported from the TalkTalk Mail app into another contacts app. So you can either get Microsoft People contacts from either a Microsoft account or a Google contacts list.

As a TalkTalk Mail user I have a neat workaround for you using Google Contacts.

Export TalkTalk Address Book contacts as a CSV file
Import the TalkTalk Address Book CSV file into a Google Contacts account
Import Google Contacts into Microsoft People

Export TalkTalk Address Book contacts as a CSV file:

Sign in to TalkTalk Mail
Select the Address Book from the blue header
Select the My address books, default is Contacts
Select the triple line menu icon for that address book
Select Export from the menu
A pop-up Export folder window will appear

Select CSV format
Exclude distribution lists (Group lists) if you wish by unticking Include...
Select the Export button
Save the TalkTalk Address book CSV file to your computer

Import the TalkTalk Address Book CSV file into a Google Contacts account:

On your computer, go to Google Contacts
On the left, click Main Menu and then Import
Click Select File
Select the TalkTalk Address book CSV file from your computer
Select Import

Import Google Contacts into Microsoft People:

Select the Windows 10 Start Icon (bottom left)
Select People
Select the 'See More' triple dot icon then Settings
Select Add an account
Select Google
Sign in to Google and at the bottom of the pop up select Allow
Done
The Google Contacts will now be imported to People

Let me know how you get on.

Re: Unable To Send/Receive Email Using Windows Live Mail

Ady-TalkTalk — Thu, 23 Mar 2023 10:39:46 GMT

Hi edward4, is everything sorted now or do you still need us to help?

Ady

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Sat, 25 Mar 2023 17:34:43 GMT

I have over 600 stored email folders, plus more subfolders. Its not practical to copy the emails one at a time.

Is there a way to import email folders, with their subfolders and emails, into Talk Talk Mail?

Can Windows Mail be set to store emails on my computer instead of leaving them in Talk Talk Mail?

Is there a free email browser that will allow me to store my emails on my computer?

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Sat, 25 Mar 2023 18:12:26 GMT

Let's get to grips with the last question first. It answers all your questions.

Use Thunderbird. Add TalkTalk email accounts as IMAP email accounts. You can use Thunderbird to save wanted emails in Local Folders. Don't allow Thunderbird to compress those folders. Thunderbird also supports drag and drop copy for email folders. So you can drag and drop saved folders from your computer containing emails as eml files to Local Folders saved under Thunderbird's folder view structure.

You can also drag and drop Thunderbird Local folders containing emails to existing folders in the mailbox of an existing TalkTalk email account. For example, drag and drop a Thunderbird Local folder to a My Folders mailbox folder in Thunderbird. A sub folder will be created and Thunderbird's IMAP connection will synchronise that new sub-folder to the My Folders mailbox folder online.

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Sun, 26 Mar 2023 11:39:56 GMT

I download “Thunderbird Setup 102.9.0.exe” from https://www.thunderbird.net/en-US/.

A donation page opened, which I closed without donating.

The download did not run.

Should I right click the file and then click ‘Run as administrator’?

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Sun, 26 Mar 2023 12:05:50 GMT

Select the Thunderbird exe file that's been downloaded probably to your Downloads folder and run that file.

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Tue, 28 Mar 2023 21:39:39 GMT

I ran the Thunderbird file and Thunderbird was installed.

I opened Thunderbird and an error message appeared – it does not work with POP accounts.

I checked the email settings and found they were set to those of Windows Live Mail.

I changed the settings and restarted Thunderbird. – It did not produce an error message, nor did it receive or send messages.

The settings

Server Settings

Server Type POP Mail Server

Server Name mail.talktalk.net

User Name *****@tiscali.co.uk

Security Settings

Connection security SSL/TLS

Authentication method Normal password

Server Settings

Check for new messages at startup checked

Check for new messages every 10 minutes checked

Automatically download new messages checked

Fetch headers only not checked

Leave messages on server checked

For at most 15 days checked

Until I delete them checked

Outgoing Server (SMTP Settings)

Details of selected server:

Description <not specified>

Server Name smtp.talktalk.net

Port 587

User Name *****@tiscali.co.uk

Authentication method Normal password

Connection Security STARTTLS

Is the problem the Server Type (POP Mail Server)? If so how do I change it?

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Tue, 28 Mar 2023 21:58:41 GMT

Stop where you are. You have Thunderbird installed and appear to have set up a POP3 mail account which incidentally is not what I advised when you asked me for a solution to getting your mail messages into TalkTalk Mail.

But you're forgetting one vital fact. Your mailbox has been limited to webmail only access and needs TalkTalk to switch on IMAP / POP3 access before Thunderbird will authenticate the mail settings.

The secure mail settings are good so I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Unable To Send/Receive Email Using Windows Live Mail

Ady-TalkTalk — Wed, 29 Mar 2023 07:57:34 GMT

Hi edward4, the email address in your profile has full access. There are no limitations. Your mail should work normally.

Ady

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Wed, 29 Mar 2023 09:00:48 GMT

The guidance from Ady was unexpected. So what does that mean exactly? Either Ady is looking at an email address in your Community profile that's got full access and is working normally or Ady is looking at the tiscali email address you were setting up in Thunderbird but there is something wrong with the setup.

The Thunderbird settings you've shown are perfectly correct. So, the only setup I cannot cross-check is the tiscali email password.

Did you compose and send an email from Thunderbird to a known working email address and were you asked to enter the password? To save a password you must first tick the Remember the password box, enter the password and send the email.

What send error message did you see, if any?

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Wed, 29 Mar 2023 14:54:47 GMT

When I opened Thunderbird all my emails were shown.

But a folder I created on TalkTalk Mail was not transferred.

How do I transfer the folder, or its contents?

I tried to send an email to myself and another to a friend.

I had to enter the password and checked ‘Remember the password’

Sending of the message failed.

Unable to authenticate to Outgoing server (SMTP) smtp.talktalk.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Wed, 29 Mar 2023 15:29:09 GMT

Folders in TalkTalk Mail webmail will only be synchronised to IMAP email accounts in Thunderbird. I did ask you to set up an IMAP email account. You set up a POP3 account. POP3 accounts interact only with the online Inbox.

The sending of the message will fail if the password entered is not the correct password for the sending account email address or if the Authentication method is not NORMAL PASSWORD. But the settings you showed for the tiscali email address did indicate Authentication method was NORMAL PASSWORD.

Just check the Thunderbird Saved logins to remove the saved password for the outgoing smtp.talktalk.net server if it is not the correct password for the sending email account.

Thunderbird:

Tools > Settings > Privacy & Security

Passwords > Saved Passwords

Show Passwords > Yes >

Delete the smtp password for the outgoing email address to enable the entry of the correct password when sending mail.

When sending mail there will then be a password to enter. Tick the remember password box before entering the password so that the password is saved.

Just to reinforce that if there are multiple talktalk email accounts set up in Thunderbird then each one must have its own dedicated SMTP server for outgoing mail. This is because outgoing mail must be authenticated with the Username (full email address) and password for the sending email address.

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Wed, 29 Mar 2023 20:45:11 GMT

There are no entries in the Saved Logins and the Show Passwords button is not active.

Would it be easier if I

Save the emails to a local folder

Delete the POP3 account

Create an IMAP account manually (I have downloaded instructions from Thunderbird)

Re: Unable To Send/Receive Email Using Windows Live Mail

Gondola — Wed, 29 Mar 2023 21:05:11 GMT

OK. Here's a couple of tips.

When you need to enter a password make sure you know the password for the email address. Sign in to TalkTalk Mail webmail using the email address and password just to double check you have the correct password.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

For receiving mail and sending mail in Thunderbird you'll get a password box pop-up. IMPORTANT. Tick the Remember password box BEFORE entering the correct password matching the email address. That will save the password in the Thunderbird Saved Logins.

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Wed, 29 Mar 2023 21:22:14 GMT

Still no entries in the Saved Logins and the Show Passwords button is not active.

Would it be easier if I

Save the emails to a local folder

Delete the POP3 account

Create an IMAP account manually (I have downloaded instructions from Thunderbird)?

Re: Unable To Send/Receive Email Using Windows Live Mail

edward4 — Tue, 04 Apr 2023 21:26:33 GMT

I think I blundered.

I removed the POP3 account.

I added the account as IMAP.

When I pressed Done button it disabled, but the account was not created.

What do I do now?