Lineone.net email stopped working

DG1327 — Sun, 02 Apr 2023 06:09:18 GMT

Hi there

I have updated the IMAP and SMTP settings to the new ones on my devices - Mac, iPhone and iPad. However, I’m still unable to get my Lineone email on these. I’m using the Apple email client on each of them.

I have added the email account new to the iPad - i.e. not just updated the settings.

Is there something else that I need to do as I only updated the settings on or around 17 February?

Daniel.

Re: Lineone.net email stopped working

Gondola — Sun, 02 Apr 2023 06:15:15 GMT

Hi Daniel

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For example, MacOS must be 10.12 Sierra or newer.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Lineone.net email stopped working

Ady-TalkTalk — Wed, 05 Apr 2023 10:30:45 GMT

Hi Daniel, if you've made the changes and still need help please make sure you add your affected email address to your community profile so that we can get it restored for you.

Ady

topic Re: Lineone.net email stopped working in Email

Lineone.net email stopped working

Re: Lineone.net email stopped working

Re: Lineone.net email stopped working