topic Re: Can't receive email on Outlook - must be blocked - Can Ady help, please! in Email

Can't receive email on Outlook - must be blocked - Can Ady help, please!

RupertDrury — Wed, 05 Apr 2023 08:20:24 GMT

I'm unable to receive emails on my Microsoft Outlook, although I can send them. I can also access them via web mail.

I believe it's because I didn't change the settings in time. I have now, but it doesn't work. I've tried re-creating and setting up new on Windows Mail and eM Client, but with no success.

I've chatted to tech support but just went around in circles.

I assume I need reinstating and a friend who had a similar issue said they got sorted by posting here.

All the settings, passwords etc are correct. I just can't receive emails on an email client.

So, please, if Ady or anyone can help, I would be most grateful.

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

Midzuk — Wed, 05 Apr 2023 09:24:09 GMT

I posted exactly the same problem yesterday too. It seems it's a very common problem and don't understand why we weren't better informed about the change. I've been trying the new settings for months and finally stumbled on this forum. It seems to be the only solution.

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

Gliwmaeden2 — Wed, 05 Apr 2023 10:16:07 GMT

@Midzuk and @RupertDrury, you both need to complete your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

Midzuk — Wed, 05 Apr 2023 12:22:31 GMT

Ok thanks @Gliwmaeden2 Have now completed this 😊

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

Gliwmaeden2 — Wed, 05 Apr 2023 12:47:02 GMT

@Midzuk, look for staff replies on your own thread. @RupertDrury, staff reply Monday to Friday during the day but we have a long weekend pending which may delay support.

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

Ady-TalkTalk — Thu, 06 Apr 2023 12:57:42 GMT

Hi RupertDrury, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

RupertDrury — Sun, 09 Apr 2023 10:07:26 GMT

Many Thanks. I look forward to normal service soon

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

Ady-TalkTalk — Wed, 12 Apr 2023 13:03:17 GMT

Hi RupertDrury, is your mail working normally now?

Ady

Re: Can't receive email on Outlook - must be blocked - Can Ady help, please!

Ady-TalkTalk — Mon, 17 Apr 2023 08:04:11 GMT

Hi Nigel23, please start a new topic making sure you confirm the settings exclude your username and I'll get this sorted for you.

Ady