topic Re: TalkTalk blocking all emails from Gmail in Email

TalkTalk blocking all emails from Gmail

SteveHinch — Wed, 12 Apr 2023 10:51:59 GMT

TalkTalk has blocked all emails to my account from anyone sending emails from Gmail. See image below. How can this be fixed? The error code is:-

552 5.2.0 mXhhp6QoQbKhVmXhip0Otc Content rejected (TT992)

Re: TalkTalk blocking all emails from Gmail

majusmith — Wed, 12 Apr 2023 10:59:51 GMT

I have the same issue, although I am only certain that it blocks emails from one particular Gmail account, as I have not received mail from others. Emails from this account were previously received without any problem. I would be very interested to hear how we can resolve this.

Re: TalkTalk blocking all emails from Gmail

Rochelle — Wed, 12 Apr 2023 11:30:36 GMT

Mine too since yesterday and I have missed important emails because of it!!

Re: TalkTalk blocking all emails from Gmail

quaywepre — Wed, 12 Apr 2023 12:21:49 GMT

Same here - it is blocking all email from gmail - had several different gmail accounts attempt to contact me who get same error. Massively frustrating and impacting, appreciate quick response. (Content rejected (TT992))

Re: TalkTalk blocking all emails from Gmail

Anonymous — Wed, 12 Apr 2023 12:27:08 GMT

I've sent gmails to two different TalkTalk accounts and both are blocked. The other way round TalkTalk to gmail works

Re: TalkTalk blocking all emails from Gmail

SteveHinchliffe — Wed, 12 Apr 2023 12:49:10 GMT

It is affecting both my account and my wife's so probably a widespread problem which TalkTalk need to address urgently. I agree that sending TalkTalk to Gmail is not a problem - it is the reverse direction that causes the issue.

Re: TalkTalk blocking all emails from Gmail

SteveHinchliffe — Wed, 12 Apr 2023 13:00:58 GMT

Both my wife's and my TalkTalk accounts block emails from Gmail but TalkTalk will send to Gmail with no trouble - same as muscato. TalkTalk need to sort this out as must be widespread

Re: TalkTalk blocking all emails from Gmail

jaicarr — Wed, 12 Apr 2023 13:26:45 GMT

I'm also adding my name to the list too in the hope that somebody from TT will get back to reply to this topic and I'll be included in their feedback. Thanks to everyone for taking the time & trouble to comment. It's good to know you're not alone!

Re: TalkTalk blocking all emails from Gmail

Rochelle — Wed, 12 Apr 2023 13:58:42 GMT

I have been in touch with webchat!! They seemed to be completely unaware of the problem. I let them know in no uncertain terms that it was affecting thousands of customers!!

Re: TalkTalk blocking all emails from Gmail

Speedwell — Wed, 12 Apr 2023 14:17:35 GMT

My wife & I are also having this problem and look forward to reading the solution

Re: TalkTalk blocking all emails from Gmail

SteveHinchliffe — Wed, 12 Apr 2023 15:01:15 GMT

There are lots of other chats with the same issue but it seems someone at TT has taken notice as everything seems to be OK now

Re: TalkTalk blocking all emails from Gmail

royjack — Wed, 12 Apr 2023 16:13:47 GMT

I had the same problem Emails from Gmail to talktalk were Blocked Content rejected TT992

BUT IT'S NOW WORKING HOPE YOU'RE OK TOO

😁

Re: TalkTalk blocking all emails from Gmail

majusmith — Wed, 12 Apr 2023 16:29:13 GMT

Yes, Gmail is coming through now to my TalkTalk account.

Re: TalkTalk blocking all emails from Gmail

Speedwell — Wed, 12 Apr 2023 16:29:22 GMT

That's good news. Thanks to all who fixed it

Re: TalkTalk blocking all emails from Gmail

Rochelle — Wed, 12 Apr 2023 19:25:22 GMT

@SteveHinchliffe I finally found webchat and reported it to them before 1pm. It appeared to me that nno one knew about a fault which actually started yesterday!!!!

Re: TalkTalk blocking all emails from Gmail

Ady-TalkTalk — Thu, 13 Apr 2023 08:18:29 GMT

Hi all, are you all still receiving from Gmail now?

Ady

Re: TalkTalk blocking all emails from Gmail

SteveHinch — Thu, 13 Apr 2023 08:50:41 GMT

Hi Ady

Gmails are now being received and this appears to be the case for other users. What was the problem?

Steve

Re: TalkTalk blocking all emails from Gmail

Ady-TalkTalk — Thu, 13 Apr 2023 09:01:29 GMT

Hi Steve, thanks for confirming that its working. I've had no information as to the cause yet. I'm guessing someone at cloudmark made a mistake but don't take that as definite.

Ady

Re: TalkTalk blocking all emails from Gmail

Speedwell — Thu, 13 Apr 2023 10:33:54 GMT

Mine is working too, thanks