topic Re: Deliverability issues in Email

Deliverability issues

nlack — Wed, 12 Apr 2023 08:01:09 GMT

We are currently warming up a new IP email address and have run in to a little trouble getting our emails to our members who have a Talk Talk related email addresses. Would it be possible to please request assistance to ensure our members receive our emails from our new IP?

Outbound IP: 137.22.230.225

Re: Deliverability issues

Divsec — Wed, 12 Apr 2023 08:44:18 GMT

Hi @nlack would you be better served by the business side of Talktalk?

Re: Deliverability issues

Ady-TalkTalk — Thu, 13 Apr 2023 06:59:40 GMT

Hi nlack, I'm really sorry. I've tried and tried over the last 8 years to get the need for a postmaster taken seriously but no one is interested. If I raise an ESP issue no one responds. What I can do is raise individual issues for each of the affected customers who can't receive your mails. They'll all have to post and give full details so that I can raise tickets for them. They must confirm that they've checked mail filters in webmail and found no filters for your sending mail address.

Ady

Re: Deliverability issues

nlack — Thu, 13 Apr 2023 07:53:39 GMT

Thank you for your reply Ady - TalkTalk, Tiscali and Onetel have blocked our emails for no good reason. Surely there must be a way to remove that block for the benefit of talk talk customers who have signed up to a mailing list that they now cannot receive emails from?!

Re: Deliverability issues

nlack — Thu, 13 Apr 2023 07:54:52 GMT

Thanks Divsec - I've tried this already but thanks for the suggestion.

Re: Deliverability issues

Ady-TalkTalk — Mon, 17 Apr 2023 06:36:06 GMT

As I say there isn't. I'm ignored everytime I raise the issues ESPs have and the only way for me to raise it is for each customer of TT to raise it individually and then we can raise a low priority fault ticket for each of them.

Ady