topic Re: Blocking of Gmail emails in Email

Blocking of Gmail emails

gpolley — Wed, 12 Apr 2023 11:10:38 GMT

As several users, including me, are starting to have problems receiving emails from @gmail accounts, how do we get TalkTalk to acknowledge this is an important issue and rectify it. There doesn't seem to be a mechanism to report this directly, only through this forum. Does anyone from TalkTalk support actually look at it?

Re: Blocking of Gmail emails

Rochelle — Wed, 12 Apr 2023 11:32:29 GMT

I have tried looking for webchat on the main portal to report it but so far having no success!!

Re: Blocking of Gmail emails

Rochelle — Wed, 12 Apr 2023 11:52:04 GMT

@gpolley From webchat <<Yes, We are now exhausting our resources here to know the root cause of this issue.>> I get the feeling they didn't know abut it!!

Re: Blocking of Gmail emails

Ady-TalkTalk — Wed, 12 Apr 2023 13:31:12 GMT

It seems a couple of you are having trouble receiving from gmail. Please add the sending email addresses to private notes in your community profile and I'll run a check for the last 7 days.

Ady

Re: Blocking of Gmail emails

Grumpyolduser — Wed, 12 Apr 2023 13:40:00 GMT

Hello there,

It's not just a couple of us.

I started a thread entitled 552 5.2.0 MX5RPDBPH7LGXMX5RP6LUH CONTENT REJECTED (TT992) earlier today. There are currently four on that thread, and a further 8 on TALKTALK BLOCKING ALL EMAILS FROM GMAIL.

Would suggest it's a bit widespread.

Re: Blocking of Gmail emails

davidl1 — Wed, 12 Apr 2023 13:47:04 GMT

Ady,

It seems to be a general problem sending from any gmail email address to any talktalk email address, it does not seem to be isolated to a few users, several have mentioned it on the Talktalk Twitter and Facebook pages.

I have created my own thread

Thanks

Re: Blocking of Gmail emails

Rochelle — Wed, 12 Apr 2023 19:22:53 GMT

All back working for me now. I reported it to webchat which I found in the end and it appeared to me that no one had any idea of the fault. @Ady-TalkTalk

Re: Blocking of Gmail emails

Ady-TalkTalk — Thu, 13 Apr 2023 08:14:28 GMT

Hi all, do you any of you still have the issue? I alerted the mail admins yesterday and they confirmed something was going on and investigation would begin immediately.

Ady

Re: Blocking of Gmail emails

Grumpyolduser — Thu, 13 Apr 2023 08:19:42 GMT

Seems to be working now.

Thanks for your help.

I doubt we'll ever be told what caused it will we ?

Re: Blocking of Gmail emails

gpolley — Thu, 13 Apr 2023 08:34:24 GMT

Mine is working again now. Thanks to those who progressed the issue and were able to get it fixed.

Re: Blocking of Gmail emails

Ady-TalkTalk — Mon, 17 Apr 2023 06:41:12 GMT

We usually don't the root cause, but I have asked.

Ady

Re: Blocking of Gmail emails

JCsupport — Mon, 17 Apr 2023 17:07:49 GMT

Trying to resolve the same issue for a client. They are too old and too tired to be dealing with the phone 'support'! Simply multiple gmail addresses get a 552 content rejected (TT992) when sending to the client talk talk email address. No issues in any other direction with any other accounts.

Re: Blocking of Gmail emails

ferguson — Mon, 17 Apr 2023 17:19:18 GMT

TalkTalk cannot deal with such issues with a third party, ask your "client" to post their own topic directly.

Re: Blocking of Gmail emails

Grumpyolduser — Tue, 18 Apr 2023 14:48:44 GMT

I think JCsupport has made it clear they are acting on behalf of vulnerable people. One day you might be grateful for people like them helping you out with things you don't fully understand. From my experience of dealing with vulnerable people in a professional capacity many feel if something goes awry with technology it is their fault - patently not the case here.

In any event they are only seeking the same information that a few people (presumably Talktalk users) which Ady has kindly sought from those that know.

Re: Blocking of Gmail emails

Ady-TalkTalk — Mon, 24 Apr 2023 07:54:28 GMT

I've not been able to find the root cause of this issue.

Ady

Re: Blocking of Gmail emails

davidl1 — Mon, 24 Apr 2023 07:59:43 GMT

OK, many thanks for trying.

Regards