topic Re: Not receiving emails from a specific sender in Email

Not receiving emails from a specific sender

GillB67 — Thu, 13 Apr 2023 12:49:36 GMT

I am recieving lots of emails but not from 1 specific sender (that I know of). I used to receive from them up until a few weeks ago. Where do I check filters?

Re: Not receiving emails from a specific sender

GillB67 — Sat, 15 Apr 2023 13:39:27 GMT

Can anyone able to help me here, who should I contact to fix this?

Re: Not receiving emails from a specific sender

Ady-TalkTalk — Mon, 17 Apr 2023 10:41:42 GMT

Hi GillB67, to check your filters you need to login to webmail. Click on the three lines top right, choose settings, then over on the left choose email and you'll see Filter options are there.

Ady

Re: Not receiving emails from a specific sender

GillB67 — Mon, 17 Apr 2023 14:48:34 GMT

Thanks for the help ADY.

I've followed these steps and it says 'there is no rule defined'.

Any idea what I should do next?

Re: Not receiving emails from a specific sender

Ady-TalkTalk — Mon, 24 Apr 2023 06:57:07 GMT

If you add the sender email address to private notes in your community profile I'll run a 7 day check to see if we're blocking it.

Ady

Re: Not receiving emails from a specific sender

GillB67 — Wed, 03 May 2023 13:06:02 GMT

Sorry for delay in my reply, I just saw your message today.

I have just added the email address to private notes. There should be several emails a day.

And literally 3 minutes ago the first email came in! Odd.

I don't know if something has been done at either end but I'll monitor this myself and get back to you if there's still a problem.

Many thanks

Gill

Re: Not receiving emails from a specific sender

Chris-TalkTalk — Fri, 05 May 2023 12:21:06 GMT

OK thanks Gill 🙂

Chris