topic Re: My wife is unable to receive emails (she can send) in Email

Unable to Logon to Inbound Mail server

The147man — Thu, 23 Feb 2023 20:39:38 GMT

When I attempt to update my account settings (mail.talktalk.net:993) in Outlook when I select "test Account Settings" I get

Log onto incoming mail server (POP3): Your incoming (POP3) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: * OK [CAPABILITY IMAP4rev1 UIDPLUS NAMESPACE QUOTA AUTH

When I log in to webmail I can see that test Outbound messages have been sent

Re: Unable to Logon to Inbound Mail server

Gondola — Thu, 23 Feb 2023 21:19:45 GMT

Hi The147man

The server responded: * OK [CAPABILITY IMAP4rev1 UIDPLUS NAMESPACE QUOTA AUTH is what the response is from the IMAP server when you access port 993. It's then waiting for the next IMAP command.

But you have set up a POP3 email account on Outlook and therefore you should be using port 995 to issue POP3 commands to the TalkTalk mail server.

The email settings for pipex email (other than Username and Password) are absolutely identical for all TalkTalk Mail domains. What version of Outlook are you using?

Perhaps this will help.

Go via the Advanced setup settings of an email profile, as in this example for Windows 10 or 11.

Select the Windows icon bottom left
Select the Settings cog icon
Select Accounts
Select Email & Accounts
Select the email account
Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings for the POP3 secure account.

Account Type	POP3 secure
Username	Full Pipex email address
Password	Pipex email password
Incoming mail server	mail.talktalk.net
Incoming Port (POP3)	995
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

If still having difficulty, then take screenshots, image edit to obscure the first part of your email address and upload here using the Camera icon above this Reply area. But hopefully, going via the profile should enable you to update the settings.

However, the talktalk mailbox server will not authenticate the password until TalkTalk Support restore access for you if TalkTalk have withdrawn device access and that's why you're updating the settings..

Re: Unable to Logon to Inbound Mail server

Ady-TalkTalk — Fri, 24 Feb 2023 12:35:54 GMT

Hi The147man, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Unable to Logon to Inbound Mail server

The147man — Tue, 28 Feb 2023 21:31:41 GMT

The settings you have provided below have worked for me on my Desktop (Outlook 365) and Samsung Galaxy (Samsung Email app) but do not work for my wife on her Google Pixel 7 (Gmail)

The outbound settings all seem fine but when I specify the Inbound settings provided it responds with "Problem with account setup Username or password is incorrect"

The only difference in her setup (apart of course from her Email address) is that the security type doesn't allow SSL so I am selecting SSL/TLS

Re: Unable to Logon to Inbound Mail server

Gondola — Tue, 28 Feb 2023 22:21:32 GMT

Has your wife's email mailbox been limited to webmail only access as a result of previous use of insecure settings? The Gmail email app will not be able to authenticate the password if device access has been switched off. If that's the case then your wife's email mailbox needs access restoring first.

The Gmail setup guide is given below.

When starting to Add the email account to the Gmail app:

Select Add account or if one is already set up select the triple lines top left and scroll down to Settings cog icon and select the account and scroll down to Server Settings (see table of settings)
If asked to select from types of email account, select Other and NEXT
Enter the email address and MANUAL SETUP
Select Personal (IMAP) account and NEXT
Enter the password

These are the Incoming and Outgoing server settings for the TalkTalk Mail account. You'll probably need to edit the mail server names to make sure the incoming server is prefixed by mail. and the outgoing server is prefixed by smtp. and both use the talktalk.net host name.

Account Type	IMAP (recommended)
Username	TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port	993
Incoming Security Type	SSL/TLS
Outgoing SMTP server	smtp.talktalk.net
Outgoing Port	587
Outgoing Security Type	STARTTLS
Require sign-in	Yes

Let us know if that's good.

Re: Unable to Logon to Inbound Mail server

The147man — Wed, 22 Mar 2023 10:07:49 GMT

Hi Ady,

My access is now working but my Wife's is not do you need her email address to restore? If so do I post it here?

Re: Unable to Logon to Inbound Mail server

ComputingTeacher — Wed, 22 Mar 2023 11:07:53 GMT

I'm having this exact same error since yesterday as well. I also have a google pixel. everything is set up as you have stated but I get an error @Couldnt open connection to the server@. I am able to send emails but can not receive them.

Thanks

Anu

Re: Unable to Logon to Inbound Mail server

Ady-TalkTalk — Thu, 23 Mar 2023 10:32:26 GMT

Hi The147man, you'll need to confirm her settings are now correct and add the email address to your community profile.

Ady

Re: Unable to Logon to Inbound Mail server

The147man — Thu, 23 Mar 2023 10:58:50 GMT

I have added both of our email addresses to my profile

My wife is unable to receive emails (she can send)

The147man — Thu, 30 Mar 2023 13:48:01 GMT

She is on a Google Pixel 7, I have tried updating the settings

Server: mail.talktalk.net

Port: 993

Security Type: SSL/TLS

But it takes over a minute to perform "Validating Server Settings" and returns "Couldn't Finish: Couldn't open connection to server"

Re: My wife is unable to receive emails (she can send)

Gondola — Thu, 30 Mar 2023 13:56:55 GMT

The email address will not validate until device access is switched back on.

I've merged this new topic with your existing topic.

Now, please return to your Community profile and remove the email addresses published in your Bio. Those addresses need to be in Private notes only.

Re: My wife is unable to receive emails (she can send)

The147man — Thu, 30 Mar 2023 14:33:37 GMT

Gondola

I have removed the Email addresses from my profile

How does "Device Access" get turned on is this something you are going to do? if so when?

Re: My wife is unable to receive emails (she can send)

Gondola — Thu, 30 Mar 2023 15:11:16 GMT

Ady confirmed he was just waiting on your confirmation and he'll authorise the switching on of device access for IMAP connections. I'll put a reminder into Ady's workflow.

It usually takes a few days after Ady has authorised the change. So heads up that this may not happen until the first half of next week. So, just advise your wife to use webmail until then.

Re: Unable to Logon to Inbound Mail server

The147man — Wed, 05 Apr 2023 10:10:38 GMT

Has this now been completed? If not then how do I know when it has?

Re: My wife is unable to receive emails (she can send)

Ady-TalkTalk — Wed, 12 Apr 2023 10:53:27 GMT

Hi The147man, I'm not able to see another email address in your profile. Have you added it?

Ady

Re: Unable to Logon to Inbound Mail server

The147man — Mon, 17 Apr 2023 14:51:50 GMT

Hi Ady,

I was told to take it off by one of your colleagues!

Ive added it back into my profile

Re: My wife is unable to receive emails (she can send)

Chris-TalkTalk — Thu, 20 Apr 2023 11:33:01 GMT

Hi The147man,

Sorry, I can't see it. Did you add it to the private notes section?

Chris

Re: My wife is unable to receive emails (she can send)

The147man — Fri, 21 Apr 2023 08:03:03 GMT

Her address is XXXX.XXXX@dsl.pipex.com

Re: Unable to Logon to Inbound Mail server

Gliwmaeden2 — Fri, 21 Apr 2023 08:06:25 GMT

@The147man, Private Notes is part of the Personal Information section.

[So, not in your signature area and not in "about you". ]

No personal information should be available for the general public to read, so I have edited the displayed email address in your last post.

To add the information in Private Notes, go via your avatar/name; settings; Personal Information. Private Notes is at the end of that section. SAVE CHANGES.

Re: My wife is unable to receive emails (she can send)

Ady-TalkTalk — Mon, 24 Apr 2023 12:07:29 GMT

Hi The147man, the other email address still isn't showing in your community profile.

Ady