topic Re: HELP PLEASE! Can't access emails using Outlook 2010 - tried everything suggested in previous po in Email

HELP PLEASE! Can't access emails using Outlook 2010 - tried everything suggested in previous posts

ianv7 — Fri, 21 Apr 2023 16:08:29 GMT

Since 23rd February no access to emails using Outlook 2010.

Removed account from Outlook and then tried to add it back following the instructions found on this site.

Incoming Mail Encryption Method options SSl or TLS No option SSL/TLS

Outgoing Mail Encryption Method options are the same. There is no STARTTLS option

Error message

* Log onto incoming server (IMAP): The connection to the server was interrupted. If this problem continues, contact your service administrator or internet service provider (ISP)

* Send test e-mail message: An unknown error occurred, error code 0x800c8101

Re: HELP PLEASE! Can't access emails using Outlook 2010 - tried everything suggested in previous po

MrBear2022 — Fri, 21 Apr 2023 16:55:22 GMT

As I understand it, Outlook 2010 doesn't support modern security protocols that TalkTalk use. Rather than spend money with Microsoft you could try Mozilla Thunderbird.

Re: HELP PLEASE! Can't access emails using Outlook 2010 - tried everything suggested in previous po

ianv7 — Fri, 21 Apr 2023 18:36:25 GMT

It's weird that one of our email accounts is still working fine in Outlook 2010 but the other account isn't. Any explanation for that?

Also, downloaded Thunderbird. When I tried to add the talktalk email using the exact details from the link they sent me, Thunderbird tells me "You are about to override how Thunderbird identifies this site." Is it safe to continue?

Re: HELP PLEASE! Can't access emails using Outlook 2010 - tried everything suggested in previous po

Ady-TalkTalk — Mon, 24 Apr 2023 13:41:50 GMT

Hi ianv7, MrBear2022 is absolutely right we're restricting customers who aren't using the secure settings that we notified everyone to use.

The reason that 1 mailbox is still working and the other isn't is that our system that's used to restrict the mailboxes doesn't relate them to each other they could belong to anyone.

You'll find all the correct settings in the Email Settings Help Article.

Ady