topic Re: Unable to receive mail on Windows 10 mail in Email

Unable to receive mail on Windows 10 mail

Nigel23 — Thu, 13 Apr 2023 17:35:39 GMT

Help. I have just set up all the new incoming and outgoing server and other details for a tiscali e-mail address as shown on the TalkTalk guide to setting up Windows 10 mail, and I can send but not receive e-mails. I have the same problem on a Nokia Windows phone. I have changed password to no effect.

I have checked that the e-mail address is listed on My Account - it is.

Any suggestions?

Nigel23

Re: Unable to receive mail on Windows 10 mail

Gliwmaeden2 — Fri, 14 Apr 2023 07:31:50 GMT

@Nigel23, your post is in the queue for attention.

I'll move the one you added elsewhere (to another customer's thread) out of the way to avoid confusion.

Staff reply Monday to Friday during the day.

Add your Talktalk landline number / account number to Personal Information by going via your avatar/name; settings. SAVE CHANGES. This is for staff to identify your account.

It's best not to post further before getting a response from staff, to keep your thread moving forward in the workflow.

Re: Unable to receive mail on Windows 10 mail

Ady-TalkTalk — Mon, 17 Apr 2023 08:10:50 GMT

Hi Nigel23, you need to add your affected email addresses in private notes in your community profile.

Ady

Re: Unable to receive mail on Windows 10 mail

Nigel23 — Wed, 19 Apr 2023 10:24:21 GMT

I have added the details in my private notes. Thank you for working to resolve the problem. Many thanks.

Re: Unable to receive mail on Windows 10 mail

Ady-TalkTalk — Mon, 24 Apr 2023 10:47:06 GMT

Hi Nigel23, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady