topic Re: Unable to access emails on mobile and other devices in Email

Unable to access emails on mobile and other devices

anthoh28 — Sat, 22 Apr 2023 02:00:56 GMT

Hello, I am no longer able to access my emails on my iPhone and other devices, and instead I am only restricted to sending and receiving emails on webmail and this is less than ideal when I need notifications for emails. Please could this be resolved ASAP and my email be restored to full access.

Many thanks

Re: Unable to access emails on mobile and other devices

Ady-TalkTalk — Tue, 25 Apr 2023 06:10:52 GMT

Hi anthoh28, you'll have received mails advising you that you need to change the settings on your mail client in order to be secure. Have you made those changes to your settings? If not I can't have your mailbox returned to full service.

Ady

Re: Unable to access emails on mobile and other devices

anthoh28 — Thu, 27 Apr 2023 08:27:02 GMT

Hi Ady,

I had already made these changes but when I go to add my account to my iPhone it says my password is incorrect when it isn’t?

IMAGE REMOVED FOR SECURITY REASONS

Re: Unable to access emails on mobile and other devices

Ady-TalkTalk — Thu, 27 Apr 2023 08:21:01 GMT

Hi antoh28, please remove the image or you'll get spammed as its showing your mail address.

I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady