topic Re: Unable to access mail via IMAP dsl.pipex.com in Email

Unable to access mail via IMAP dsl.pipex.com

TheNybbler — Wed, 26 Apr 2023 18:10:47 GMT

I've been unable to access my dsl.pipex.com email account via IMAP for nearly 24 hours.

I can access it via TalkTalk webmail.

I've tried on both Android phone Galaxy S10 and using Outlook on my PC.

I don't get any errors, it just sticks trying to sync on both devices. This was working fine until exactly midnight last night, which was the last successful sync.

Re: Unable to access mail via IMAP dsl.pipex.com

Ady-TalkTalk — Thu, 27 Apr 2023 10:56:33 GMT

Hi TheNybbler, please add the affected email address to your community profile in the private notes section. Once you have let me know.

Ady

Re: Unable to access mail via IMAP dsl.pipex.com

TheNybbler — Thu, 27 Apr 2023 11:29:58 GMT

@Ady-TalkTalk I can't see a private notes section in my profile settings.

I just have "Your Details", "About You", "Your Signature" and "Avatar"

Re: Unable to access mail via IMAP dsl.pipex.com

TheNybbler — Thu, 27 Apr 2023 11:32:20 GMT

@Ady-TalkTalkOK - I managed to find the settings.

Re: Unable to access mail via IMAP dsl.pipex.com

Ady-TalkTalk — Fri, 28 Apr 2023 12:12:27 GMT

Ok that email address has full service. I'd suggest that your mail apps don't support the minimum requirements for security. Take a look at the settings in Email Settings Help Article. If you can't set the account with those settings our mail client isn't supported by TalkTalk any longer as it doesn't support TLS 1.2

Ady

Re: Unable to access mail via IMAP dsl.pipex.com

TheNybbler — Fri, 28 Apr 2023 12:32:09 GMT

@Ady-TalkTalk it started working again last night, after 48 hours of it not working.

Re: Unable to access mail via IMAP dsl.pipex.com

Ady-TalkTalk — Mon, 01 May 2023 06:58:58 GMT

That's great. Thanks for posting to let us know its working again.

Ady

Re: Unable to access mail via IMAP dsl.pipex.com

cmhuddart101 — Mon, 01 May 2023 19:54:25 GMT

It's unlikely to be a client issue as every client supports tls v1.2 and 1.3.