topic Re: Onetel email stopped receiving emails on android phone in Email

Onetel email stopped receiving emails on android phone

sykespeter — Tue, 02 May 2023 21:20:29 GMT

Hi, my incoming emails have stopped on my android phone, cannot get to work, apart from when I log into webmail. How can I fix this?

Re: Onetel email stopped receiving emails on android phone

Ady-TalkTalk — Thu, 04 May 2023 13:51:52 GMT

Hi sykespeter, first job is to change your mail settings to the new secure settings that are required. You'll find the settings you need in the Email Settings Help Article.

Ady

Re: Onetel email stopped receiving emails on android phone

sykespeter — Thu, 04 May 2023 18:55:59 GMT

Ho Ady thanks for your reply, I changed to the new secure settings but still doesnt work?

Re: Onetel email stopped receiving emails on android phone

Chris-TalkTalk — Fri, 05 May 2023 12:57:30 GMT

Hi skyespeter,

Can you please add the affected email address to the private notes section of your community profile and we'll take a look at this for you

Chris

Re: Onetel email stopped receiving emails on android phone

sykespeter — Fri, 05 May 2023 20:20:39 GMT

Hi chris, many thanks I have now added this info to my profile.

Re: Onetel email stopped receiving emails on android phone

Chris-TalkTalk — Tue, 09 May 2023 07:01:15 GMT

Thanks for that. I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete

Thanks

Chris