Inbound emails rejected

hatfield4 — Sun, 07 May 2023 18:43:27 GMT

Hello,

I have been told by several friends that emails being sent to me are being rejected and not making it to my inbox. One of them has spoken to their Web Administrator and he says the following:

If you check Mark's email history, you'll see the problem lies with your domain's "SPF" record. This problem started around 26 April. Did someone make any changes to your domain's settings?

Please ask whoever looks after your domain settings to update your SPF and TXT records from:

"v=spf1 include:secureserver.net -all"

"v=spf1 a mx include:sendgrid.net include:secureserver.net ~all"

The SPF / TXT records tell recipients' spam filters whether or not they should trust an email that says it's come from the club. Currently, your SPF / TXT records say to NOT trust any email that wasn't sent via secureserver.net.

You need to include "sendgrid.net", which is the server that sends Pianola emails.

Once you've updated those SPF and TXT records, your emails will stop being bounced.

Another friend shared the following error message when she attempted the email:

From: Mail Delivery System <Mailer-Daemon@antispam.mailspamprotection.com>

Subject: Mail delivery failed: returning message to sender

Date: 26 March 2023 at 17:16:35 BST

To: friends_email

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

my_email
   host mx.tiscali.co.uk [62.24.139.42]
   SMTP error from remote mail server after RCPT TO:<my_email>:
   550 5.1.1 gT2opjgLGolOn Recipient Undeliverable (TT512)
Reporting-MTA: dns; instance-europe-west4-kz67.prod.antispam.mailspamprotection.com

Action: failed
Final-Recipient: rfc822;my_email
Status: 5.0.0
Remote-MTA: dns; mx.tiscali.co.uk
Diagnostic-Code: smtp; 550 5.1.1 gT2opjgLGolOn Recipient Undeliverable (TT512)

Hopefully those messages make sense!

Appreciate the help, Mark

Re: Inbound emails rejected

Chris-TalkTalk — Tue, 09 May 2023 07:27:38 GMT

Hi hatfield4,

How are you getting on, are you still experiencing this issue?

Thanks

Chris

Re: Inbound emails rejected

Chris-TalkTalk — Thu, 11 May 2023 14:22:05 GMT

Hi hatfield4,

I've replied to your PM

Chris

Re: Inbound emails rejected

Ady-TalkTalk — Mon, 15 May 2023 08:05:53 GMT

Hi hatfield4, we're still waiting on a reply from the mail team.

Ady

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