topic Re: Unable to receive verification emails from microsoft in Email

Unable to receive verification emails from microsoft

adam_white — Sun, 07 May 2023 13:51:56 GMT

I am trying to log into my microsoft account, but In order to do this I need to enter a code that is sent to me via email, but I am receiving no such email. I have spoken to microsoft support and they have confirmed that the problem is on talktalk's side, filtering these emails so I don't receive them. Can you help me?

Edit: According to Microsoft the email being blocked is:

account-security-noreply@accountprotection.microsoft.com

Re: Unable to receive verification emails from microsoft

scletts — Sun, 07 May 2023 13:25:15 GMT

Not much help, I'm afraid but I have the same problem too.

Re: Unable to receive verification emails from microsoft

scletts — Sun, 07 May 2023 13:27:09 GMT

Also, my daughter can't email me from her hotmail (i.e. microsoft) account

Re: Unable to receive verification emails from microsoft

Gliwmaeden2 — Sun, 07 May 2023 14:15:29 GMT

Staff will reply during the week, @scletts & @adam_white.

Re: Unable to receive verification emails from microsoft

Gliwmaeden2 — Sun, 07 May 2023 15:45:49 GMT

It's a good idea to complete your community forum profile details at this stage, for staff to identify your account.

Go via your avatar/name; settings; add your landline phone number / account number in Personal Information.

At the end of that section, in Private Notes, list affected email addresses.

SAVE CHANGES.

Re: Unable to receive verification emails from microsoft

Jeremy55 — Mon, 08 May 2023 10:35:09 GMT

I have the same problem. Very annoying. Let's hope it's widespread and a big priority to fix tomorrow

Re: Unable to receive verification emails from microsoft

Anonymous — Tue, 09 May 2023 07:24:18 GMT

Morning,

I'm sorry for the delay. Would it be possible to retest today and confirm if this is still happening please?

Thanks

Re: Unable to receive verification emails from microsoft

ScammedAgain — Tue, 09 May 2023 11:43:25 GMT

Still broken for me

Re: Unable to receive verification emails from microsoft

scletts — Tue, 09 May 2023 21:18:33 GMT

Still broken for me too

Re: Unable to receive verification emails from microsoft

Chris-TalkTalk — Wed, 10 May 2023 10:31:46 GMT

Hi,

Are you checking your email account via webmail? Have you checked the trash/junk folders?

Chris

Re: Unable to receive verification emails from microsoft

ScammedAgain — Wed, 10 May 2023 12:22:38 GMT

Nothing in spam folder if i check webmail and not in Outlook either.

As confirmed below, as you are blocking them, as MS confirmed, we wont receive them.

Re: Unable to receive verification emails from microsoft

adam_white — Wed, 10 May 2023 16:03:13 GMT

I am checking my mail via the Talktalk website and no, there are no emails in my junk or spam

Re: Unable to receive verification emails from microsoft

scletts — Thu, 11 May 2023 09:34:23 GMT

I use IMAP, nothing in trash or junk.
I can confirm it's likely a talktalk issue, if I give microsoft an address from another provider the code comes through.

Re: Unable to receive verification emails from microsoft

ScammedAgain — Fri, 12 May 2023 16:31:17 GMT

No near to resolving it after a week 😶

Also getting messages from my bank telling me there emails are bouncing 😞

Re: Unable to receive verification emails from microsoft

Gliwmaeden2 — Fri, 12 May 2023 16:46:54 GMT

@ScammedAgain, I'l re-escalate this thread for attention from staff.

They won't be back before Monday, however.

It's really better if people don't post further unless to let us know it is resolved, until staff respond.

It's actually more efficient if you each post your own thread for help, even for something that appears to be the same problem.

That way there is a conspicuous increase of focus on the issue as a wider problem.

All piling onto the same topic is likely to make less of an impact.

Re: Unable to receive verification emails from microsoft

Ady-TalkTalk — Mon, 15 May 2023 12:55:19 GMT

Hi all, are you still having the same problem? If you a re I'll run a 7 day check.

Ady

Re: Unable to receive verification emails from microsoft

ScammedAgain — Mon, 15 May 2023 13:07:37 GMT

Requested code from MS a few minutes ago, nothing received as yet

Re: Unable to receive verification emails from microsoft

adam_white — Tue, 16 May 2023 16:58:13 GMT

Yes, I still appear to be having the same problem.

Re: Unable to receive verification emails from microsoft

Ady-TalkTalk — Wed, 17 May 2023 13:46:16 GMT

Hi adam_white, I just checked and we're blocking it for suspicious activity. I'm waiting for more information from the email admins.

Ady

Re: Unable to receive verification emails from microsoft

adam_white — Fri, 16 Jun 2023 16:03:43 GMT

well it's been more than a month. I had to wait a month for my details to change on microsoft, so I no longer rely on talktalk to log in to my microsoft account, And thank god that's the case because quite frankly this has been atrocious

I recommend everyone else do the same, change your login to a different email or phone number and wait out the month