topic Re: Technical Error - Can't Create New Email Address in Email

Technical Error - Can't Create New Email Address

Seashore — Wed, 03 May 2023 09:51:04 GMT

A couple of weeks ago I created a new email address to be added to my Mailbox List. During the set up process a message came up stating Talk Talk were currently experiencing a technical error. It did add the new email address to my Mailbox List but when I tried to access that address through Webmail it said the password was incorrect.

I know the password is correct, as I can use that password to change password within the Mailbox in My Account. It just won't work when accessing Webmail.

Incidentally I was not prompted to input any recovery email or mobile number during the set up process. I wonder if this is down to the current technical error.

I later tried creating a second new email address and the same problem occurred.

I then spent 5 hours on Live Chat on the 19/4 and was told by the adviser to delete one of the new email addresses which he promised could then be added back. It could not! He then said he had processed the request to restore and reset my email and to add recovery details to both emails. He said to allow 3 working days for this request to be processed. This has not happened.

I tried creating a third email address but again the password problem persists.

I spent a further one hour plus on Live Chat on 26/4 and the adviser's suggested solution was to get a gmail email!

Having raised a complaint on 26/4 I requested an update yesterday and after a further 40 minutes on Live Chat was told the case manager would call me at 4pm. No call was forthcoming.

Please can someone look at this issue and resolve it for me?

I need the following:-

1 My recovery email and mobile number to be added to the two new email addresses recently created and confirmation that this will resolve the password issue when accessing Webmail.

2 My deleted email address to be restored and the recovery details added.

3 The technical issue to be resolved so new email addresses can be created without difficulty.

I really hope you can sort this out as I have lost all faith in Live Chat.

Re: Technical Error - Can't Create New Email Address

Joanbz — Wed, 03 May 2023 15:36:15 GMT

I too am having the same problem. It used to be so easy to add/create a new email address. It seems it isn't an isolated issue. Can this be resolved soon without having to be on live chat for a long time?

Re: Technical Error - Can't Create New Email Address

maryfbamber — Thu, 04 May 2023 12:10:05 GMT

Me also, created two new Email accounts, copy & pasted the details into Notepad ++ and i'm also getting password incorrect.

I know my credentails are fine.

Re: Technical Error - Can't Create New Email Address

ChorleyIain — Mon, 08 May 2023 10:33:32 GMT

Me too - exactly same problems - can create new email address and passwords, but Webmail simply does not recognise email address or password. Also tried chat for 50 mins, with same response, which has not helped. Still can't create a new email address.

Re: Technical Error - Can't Create New Email Address

Chris-TalkTalk — Tue, 09 May 2023 07:57:01 GMT

Hi Seashore,

How are you getting on, did you get anywhere with this?

Chris

Re: Technical Error - Can't Create New Email Address

Seashore — Tue, 09 May 2023 10:09:37 GMT

Hi Chris

Thank you for making contact. No as yet this has not been resolved.

As you can see three other community members have replied indicating they are having the same problem.

Can you look into this for us?

Thanks
Seashore

Re: Technical Error - Can't Create New Email Address

Chris-TalkTalk — Wed, 10 May 2023 09:40:03 GMT

Hi Seashore,

Could you add the email address that you created to the private notes section of your community profile and I'll take a look at it

Thanks

Chris

Re: Technical Error - Can't Create New Email Address

Seashore — Wed, 10 May 2023 12:02:25 GMT

Hi Chris

I have added the email details to my private notes as requested.

Thanks for looking into this.

Seashore

Re: Technical Error - Can't Create New Email Address

Seashore — Tue, 16 May 2023 06:33:50 GMT

Hi Chris

I added the email details as requested to my private notes last Wednesday.

Are you now able to resolve this issue?

Please can you give me an update?

Thanks
Seashore

Re: Technical Error - Can't Create New Email Address

Gliwmaeden2 — Tue, 16 May 2023 08:10:54 GMT

Re-escalating this for you, @Seashore.

Re: Technical Error - Can't Create New Email Address

Ady-TalkTalk — Wed, 17 May 2023 14:03:01 GMT

Hi Seashore, I've sent you a personal message to confirm the security information.

Ady

Re: Technical Error - Can't Create New Email Address

Seashore — Wed, 17 May 2023 19:27:39 GMT

Hi Ady

I have answered the security questions and look forward to hearing from you.

Thanks

Seashore

Re: Technical Error - Can't Create New Email Address

Ady-TalkTalk — Fri, 19 May 2023 12:44:40 GMT

Thanks for confirming the security information. I've sent a personal message to avoid post any private information.

Ady

Re: Technical Error - Can't Create New Email Address

maryfbamber — Mon, 22 May 2023 17:40:36 GMT

How is everyone getting on with there new mailbox?

I still haven't got my issue resolved, have you got yours sorted yet Seashore?

Re: Technical Error - Can't Create New Email Address

Joanbz — Mon, 22 May 2023 18:35:10 GMT

Hi marybamber

Mine still isn't working unfortunately.

Re: Technical Error - Can't Create New Email Address

maryfbamber — Mon, 22 May 2023 18:40:51 GMT

Been a few weeks now hasn't it?

Re: Technical Error - Can't Create New Email Address

Joanbz — Mon, 22 May 2023 19:14:30 GMT

About 3 weeks!!

Talktalk, any progress qith this?

Re: Technical Error - Can't Create New Email Address

Seashore — Mon, 22 May 2023 21:05:24 GMT

Hi Ady

Thanks for your message. Has your colleague been able to resolve this? As you can see other customers are also experiencing the same problem and are keen for this issue to be sorted out.

Seashore

Re: Technical Error - Can't Create New Email Address

Seashore — Mon, 22 May 2023 21:07:53 GMT

Hi Mary

I am waiting to hear back from Ady. You will see I have messaged him just now.

Here's hoping this can be resolved soon.

Seashore

Re: Technical Error - Can't Create New Email Address

Ady-TalkTalk — Tue, 23 May 2023 11:31:33 GMT

Hi Seashore, you saw my PM did you? I'm still waiting on contact about the mailbox that hasn't been deleted.

Ady