topic Re: Excluded email on apps / devices in Email

Excluded email on apps / devices

NickD66 — Mon, 22 May 2023 06:50:38 GMT

Hi,

I appear to have my email excluded/blocked from apps / devices. I am using the recommended server settings. I have not changed server settings since the major security change and update. I have been excluded for 6 days already. Web mail still works. Both MS Laptop and iPhone are excluded.

When the security settings change was made I was excluded for nearly a month. This was massively disruptive and finding help and a solution was very time consuming. Eventually the community experts arranged for me to be put back on "the list".

Please can you help get me reconnected?

Nick

Re: Excluded email on apps / devices

Ady-TalkTalk — Mon, 22 May 2023 11:24:32 GMT

Thanks Nick, I'll get it raised again and investigated as you're sure everything has the right settings.

Ady

Re: Excluded email on apps / devices

NickD66 — Mon, 22 May 2023 12:35:28 GMT

Hi Ady,

Thanks for your assistance with this. I'm beyond my technical knowledge now, but... I am running SurfShark VPN on my laptop and I have a vague recollection that at least one email provider has a problem regarding devices with VPN's on them. Can you give me a technical view on whether this could have any bearing on the issue of my devices being blocked from the TalkTalk email server?

Cheers

Nick

Re: Excluded email on apps / devices

Ady-TalkTalk — Tue, 23 May 2023 06:10:26 GMT

No its only based on the client's security settings. The VPN should be transparent.

Ady