topic Re: Password reset on secondary mailbox in Email

Password reset on secondary mailbox

Willie57 — Sat, 20 May 2023 16:11:51 GMT

Hi, I have a problem accessing one of my secondary email accounts. I don't know the password, and when I go through the online password reset process, the reset code is being sent to the mailbox I can't access. I have a recovery email address and SMS details recorded against my main email account, but thesae details don't seem to apply to the secondary accounts.

Re: Password reset on secondary mailbox

Ady-TalkTalk — Mon, 22 May 2023 11:17:07 GMT

Hi Willie57, each mail account has its own reset details. I can help you with this. I've sent you a personal message to obtain more information from you.

Ady

Re: Password reset on secondary mailbox

Willie57 — Mon, 22 May 2023 13:42:29 GMT

Hi Andy, I've already responded to your earlier request for more details.

Re: Password reset on secondary mailbox

Ady-TalkTalk — Tue, 23 May 2023 06:34:37 GMT

Hi Willie57, thanks for confirming the security information. I've raised the password reset tool update request. It will be completed within 24 hours. To check when its completed just go to the Password Reset Tool intermittently and you'll see when its been updated.

Ady