topic Re: Billing in Email

Billing

ChunkyChunk1 — Sat, 13 May 2023 07:05:50 GMT

Hi all

I've had a letter saying my monthly email isn't being accepted,last one was February, if it happens again I'll be charged. I'm using Gmail app, I've added yourbill@talktalk.co.uk to my contacts, does anyone know if this will fix the issue?

Re: Billing

Gliwmaeden2 — Mon, 15 May 2023 16:32:59 GMT

Are you normally getting them sent to a Talktalk run email address, @ChunkyChunk1? Had you added that to the Gmail app?

It's usually the case that Talktalk doesn't like people using it's own email addresses for billing, since the October 2015 fiasco of the hacking incident.

It's better to use one of the others, like hotmail, yahoo etc, even if you only use that address for these bills.

Staff will be back from Monday to reply.

Re: Billing

Arne-TalkTalk — Fri, 19 May 2023 10:13:22 GMT

Hi ChunkyChunk1

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Billing

ChunkyChunk1 — Sun, 21 May 2023 09:22:35 GMT

@Arne-TalkTalk updated profile

Re: Billing

Arne-TalkTalk — Fri, 26 May 2023 11:44:58 GMT

Hi ChunkyChunk1

Can you add your account number, I cant locate an account with the mobile number you have added.

Thank you

Re: Billing

ChunkyChunk1 — Fri, 26 May 2023 13:06:53 GMT

Added account number to private section in profile

Re: Billing

ChunkyChunk1 — Wed, 31 May 2023 18:31:20 GMT

So adding yourbill@talktalk.co.uk to my Gmail contacts has solved the issue

Re: Billing

Arne-TalkTalk — Fri, 02 Jun 2023 08:14:33 GMT

Thanks for the update, glad its solved.