topic Re: Cannot log in to email via iphone apps in Email

Cannot log in to email via iphone apps

XH998 — Sun, 21 May 2023 21:38:45 GMT

Hi,

I am having problems logging into my talktalk mail account via the mail app on my iphone. I have tried logging in manually using incoming and outgoing talktalk mail details but have been unsuccessful. I am able to log in via webmail as normal. I believe I am having a similar issue mentioned in the following post, so possibly the solution is to restore my account to full service? (https://community.talktalk.co.uk/t5/Email/Problem-with-accessing-emails-on-iPhone/td-p/2952046)

Appreciate any help or guidance on this.

Re: Cannot log in to email via iphone apps

Gliwmaeden2 — Wed, 24 May 2023 21:35:35 GMT

@XH998, for Talktalk staff to recognise your account please add your Talktalk landline number / account number to your Personal Information in the profile area.

Go via your avatar/name; settings. SAVE CHANGES.

I'll re-escalate this thread for you, as it may have been overlooked, and I don't think it got into the queue for attention.

Staff reply during the day, Monday to Friday.

Re: Cannot log in to email via iphone apps

Ady-TalkTalk — Thu, 25 May 2023 07:34:41 GMT

Hi xh998, once you've confirmed that you've changed the settings to the secure settings I'll be able to get your mailbox restored to full service.

Ady

Re: Cannot log in to email via iphone apps

XH998 — Tue, 30 May 2023 13:32:20 GMT

Hi Ady, I'm not too sure what the secure settings you are referring to are; so far I have just updated to the latest IOS.

I understand that there are the some settings as below, but when I try to add talktalk mail to the mail app, it only presents options to input host name, email, and password for incoming and outgoing mail servers:

IMAP account

Incoming mail server:

Host Name mail.talktalk.net

Use SSL - green selected

Server Port 993

Outgoing mail:

Host Name smtp.talktalk.net

Use SSL - green selected

Server Port 587

Re: Cannot log in to email via iphone apps

Ady-TalkTalk — Wed, 31 May 2023 08:17:29 GMT

Thanks for confirming the correct settings. I've added your mailbox to the list of those to be restored to full service.

Ady